Required Skills & Experience
Required Qualifications
- Foundational understanding of the ServiceNow platform and IT service management concepts.
- Basic experience with or knowledge of: o JavaScript o HTML/CSS o REST APIs o Relational data concepts o Workflow/process automation
- Strong troubleshooting and problem-solving skills.
- Ability to learn new technologies and ServiceNow capabilities.
- Strong written and verbal communication skills.
- Ability to work effectively with technical and non-technical team members.
- Strong attention to detail and willingness to follow development, testing, and documentation standards.
Nice to Have Skills & Experience
Preferred Qualifications
- 1–2 years of experience working with ServiceNow, application development, IT support, or a related technical discipline.
- Ability to be in person 3 days a week.
- Experience configuring or administering ServiceNow.
- Experience with ServiceNow ITSM.
- Familiarity with: o Workflow Editor o Flow Designer o Service Catalog o ACLs and roles o Update Sets/application deployment o REST integrations o IntegrationHub o Agile development practices
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow development coursework, training, personal development instances, internships, or hands-on lab experience.
Job Description
Key Responsibilities
- Develop and configure solutions within the ServiceNow platform under the guidance of senior team members.
- Build and maintain: o Catalog Items and Record Producers o Catalog Variables and Variable Sets o Workflows o Flow Designer flows and subflows o Business Rules o Client Scripts o UI Policies o Notifications o Script Includes and other server-side scripts
- Assist with ServiceNow administration, configuration, and platform maintenance.
- Participate in development of ITSM processes such as Incident, Request, Change, Problem, and Knowledge Management.
- Complete assigned development work and document solutions appropriately.
- Support system, integration, and user acceptance testing.
- Troubleshoot ServiceNow configuration, scripting, workflow, and access issues.
- Participate in peer reviews, demonstrations, testing, and deployments.
- Follow established development standards and ServiceNow best practices.
- Work with business analysts and stakeholders to understand requirements and translate them into ServiceNow solutions.
- Participate in Agile ceremonies, backlog refinement, and development planning.
- Assist with integrations and automation involving ServiceNow and other enterprise systems.
- Develop knowledge of existing ServiceNow applications and progressively take ownership of more complex development work.