Archived listing. The details below describe a past opening.
Required Skills & Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- 0–2 years of experience in IT support, customer service, or a related technical field; relevant education, training, internships, or hands-on experience may be considered in lieu of professional IT experience.
- Strong interest in technology and willingness to learn new systems and tools.
- Customer-focused approach with strong communication and interpersonal skills.
- Basic understanding of Windows and macOS operating systems.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong troubleshooting and problem-solving skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and priorities effectively.
- Ability to work collaboratively within a team and independently when required.
- Ability to follow established procedures while knowing when to escalate an issue.
Nice to Have Skills & Experience
- Experience providing technical support through a help desk, service desk, internship, school, or similar environment.
- Familiarity with Microsoft 365, Zoom, or other collaboration tools.
- Familiarity with IT ticketing systems or IT service management (ITSM) concepts.
- Exposure to Active Directory, Okta, or other identity management platforms.
- Exposure to MDM solutions such as Jamf or Microsoft Intune.
- Familiarity with Zoom Rooms or audio/video conferencing equipment.
- Basic understanding of networking concepts such as Wi-Fi, DNS, DHCP, and VPN.
- Basic scripting or automation experience.
- Relevant technical coursework, training, or certifications.
Job Description
Insight Global is looking for a Service Desk Technician to sit onsite in Sunnyvale 5 days a week.
We are seeking a motivated and customer-focused IT Service Desk Technician to join our IT Service Operations team. This is an entry-level position responsible for providing frontline technical support to employees and assisting with the day-to-day operation of IT services. The ideal candidate will have a strong interest in technology, excellent customer service skills, and a willingness to learn. The IT Service Desk Technician will troubleshoot common hardware, software, and access issues, support employee onboarding and offboarding, and assist with the setup and maintenance of end-user technology. This role provides an opportunity to develop hands-on experience across a broad range of enterprise IT technologies while working closely with experienced IT team members.
