Job Description
We are seeking a professional, personable, and highly organized Front Desk Agent / Medical Receptionist to join our private physician practice. This individual will serve as the first point of contact for patients and will play an important role in creating a welcoming, efficient, and professional experience throughout each patient's visit. The ideal candidate has excellent customer service and communication skills, is comfortable working in a medical office environment, and can effectively manage multiple priorities while maintaining discretion and attention to detail.
Key Responsibilities
- Greet patients and visitors in a friendly and professional manner
- Check patients in and out for appointments
- Answer and route incoming phone calls
- Schedule, confirm, reschedule, and cancel patient appointments
- Collect and verify patient demographic and insurance information
- Enter and update patient information accurately within the practice's electronic health record or practice management system
- Collect copays, balances, and other patient payments as appropriate
- Provide patients with required forms and assist with general administrative questions
- Maintain an organized front desk, reception area, and patient workflow
- Communicate appointment information and non-clinical messages between patients, physicians, and clinical staff
- Scan, upload, and organize patient documentation
- Assist with medical records requests and referrals as assigned
- Follow established procedures for protecting confidential patient information
- Maintain professionalism and discretion when handling sensitive information
- Assist with general administrative duties, including filing, faxing, correspondence, and office organization
- Provide a high level of customer service while handling patient concerns professionally
Skills and Requirements
- High school diploma or equivalent
- Previous receptionist, front desk, administrative, or customer service experience
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a busy office environment
- Comfortable using computers, email, scheduling systems, and basic office software
- Ability to maintain patient confidentiality and handle sensitive information appropriately
- Dependable, punctual, and professional
- 1+ year of experience in a physician's office, medical clinic, or other healthcare setting
- Experience with electronic health record (EHR/EMR) or practice management software
- Experience with patient scheduling and insurance verification
- Familiarity with medical terminology
- Experience collecting copays and patient balances
- Bilingual skills, depending on the practice's patient population
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.