Required Skills & Experience
- 3+ years of experience in customer service, preferably within contemporary or luxury retail
- Proven ability to build and maintain client relationships and drive repeat business
- Experience working in luxury or freestanding boutique environments
- Strong communication skills with a client‑first mindset
- Comfort working in a relationship‑driven, service‑focused retail environment
- Professional, polished presentation with strong attention to detail
- Self‑motivated and goal‑oriented, with the ability to work toward sales targets
- Ability to work a flexible schedule, including weekends and holidays
- Ability to stand for extended periods and lift 20+ pounds as needed
Nice to Have Skills & Experience
- Multilingual abilities (Mandarin/Chinese preferred depending on client base)
- Background in appointment‑based or clienteling‑focused sales
- Experience supporting private shopping appointments or VIP clients
- Experience supporting store openings, launches, or new retail concepts
- Familiarity with POS systems, CRM tools, or luxury retail operations
Job Description
Insight Global is partnering with a luxury Italian fashion brand specializing in high‑quality cashmere knitwear to hire Client Advisors / Sales Leads for the launch of its brand‑new Boston location. This is a unique opportunity to join a globally recognized brand during a new store opening, playing a key role in building the client base, store culture, and overall in‑store experience from day one.
In this role, you will act as a brand ambassador, focusing on relationship‑driven sales and clienteling to build and maintain a loyal client book. You’ll deliver a personalized, high‑touch experience while contributing to the success and growth of a newly established location.
This position is ideal for someone who thrives in a start‑up retail environment, enjoys building something from the ground up, and is passionate about luxury fashion and delivering an elevated, service‑driven experience. Candidates should be detail‑oriented, client‑focused, and able to work a flexible schedule, including weekends and holidays.
Key Responsibilities
- Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling and relationship building
- Build, grow, and maintain a personal client book, driving repeat business and long‑term engagement
- Capture client information and lead thoughtful follow‑ups via phone and written communication
- Provide elevated styling support and product guidance for both men’s and women’s collections
- Meet or exceed individual sales and productivity goals through consultative selling
- Support private shopping appointments and VIP client interactions
- Communicate the brand’s craftsmanship, materials, and values authentically
- Contribute to new store opening efforts, including merchandising, floor setup, and establishing client outreach strategies
- Partner closely with store leadership to support daily operations, KPIs, and launch initiatives
- Assist with visual standards, opening/closing procedures, POS usage, and end‑of‑day communication
- Maintain a clean, organized, and polished boutique environment aligned with luxury standards
Must‑Haves
- 3+ years of experience in customer service, preferably within contemporary or luxury retail
- Proven ability to build and maintain client relationships and drive repeat business
- Experience working in luxury or freestanding boutique environments
- Strong communication skills with a client‑first mindset
- Comfort working in a relationship‑driven, service‑focused retail environment
- Professional, polished presentation with strong attention to detail
- Self‑motivated and goal‑oriented, with the ability to work toward sales targets
- Ability to work a flexible schedule, including weekends and holidays
- Ability to stand for extended periods and lift 20+ pounds as needed
Plusses
- Multilingual abilities (Mandarin/Chinese preferred depending on client base)
- Background in appointment‑based or clienteling‑focused sales
- Experience supporting private shopping appointments or VIP clients
- Experience supporting store openings, launches, or new retail concepts
- Familiarity with POS systems, CRM tools, or luxury retail operations
Compensation:
$21-$30/hour plus commission