Field Service Technician

Required Skills & Experience

• Field service experience is critical
• Associate's degree in Electronics, Mechanical Engineering, or related discipline + 3-5 years of experience

○ OR

• High School Diploma/GED + 5-7 years of field experience
• Strong mechanical troubleshooting experience
• Strong electrical troubleshooting experience
• Experience reading mechanical and electrical schematics/drawings
• Experience diagnosing and repairing electromechanical equipment
• High-voltage experience
• Baseline understanding of equipment calibration
• Comfortable using hand tools and precision measuring instruments
• Experience traveling regularly for field service work
• Able to independently schedule and manage field work
• Strong situational awareness and problem-solving skills
• Strong customer-facing communication
• Experience working toward defined service metrics/goals
• Experience using a CRM or service-ticketing system
• Able to manage service cases, documentation, scheduling, and expenses
• Valid driver's license + clean driving record
• Able to lift up to 50 lbs.

Comfortable traveling up to 70%

Nice to Have Skills & Experience

• Previous field service + sales experience is a huge plus
• Experience identifying additional service/sales opportunities while working with customers
• Electronic instrumentation experience
• Electro-mechanical systems experience
• Servo-hydraulic systems experience
• Dynamics CRM experience
• Microsoft Navision experience
• Strong mechanical + electrical background rather than being exclusively focused on one discipline Experience working independently across a large geographic territory

Job Description

This is a field-based technical service role responsible for maintaining, troubleshooting, repairing, testing, and calibrating Buehler equipment throughout the Northeast. The person will work fairly independently in the field, traveling directly to customer sites to diagnose mechanical and electrical issues, perform preventative maintenance and repairs, and ensure equipment is operating correctly.

They need someone who can read mechanical and electrical schematics, has experience around high-voltage equipment, and already has a baseline understanding of calibration.

• Service equipment throughout the Northeast
• Travel directly to customer facilities
• Perform preventative maintenance
• Troubleshoot mechanical and electrical failures
• Diagnose equipment issues
• Repair customer equipment
• Perform equipment testing
• Perform calibrations
• Read and troubleshoot from mechanical/electrical schematics
• Provide remote technical support when needed
• Manage customer service cases from start to finish
• Provide service quotes
• Act as the primary technical/customer contact while onsite
• Maintain strong customer relationships
• Manage activity through CRM/service systems
• Independently manage service schedule
• Manage travel plans and expenses
• Work toward defined service metrics and goals
• Communicate professionally when problems arise or customers are dissatisfied