Required Skills & Experience
- Associate degree or 2+ years of relevant professional experience.
- Strong organizational and time-management skills with the ability to manage a sizable caseload and multiple competing deadlines.
- Strong attention to detail and ability to accurately prepare, review, and maintain claim documentation.
- Excellent written and verbal communication skills.
- Ability to proactively and consistently follow up with multiple stakeholders to obtain missing information, records, documentation, and signatures.
- Ability to work independently with minimal supervision while maintaining clear and accurate case records.
- Intermediate proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
- Intermediate to advanced proficiency with Adobe.
- Ability to maintain confidentiality when handling sensitive case and personal information.
- Strong interpersonal skills and ability to build working relationships with case workers, foster placements, young adults, caregivers, and other stakeholders. Ability to track caseload progress and work toward established monthly productivity goals.
Nice to Have Skills & Experience
- Previous experience in medical services, human services, child welfare, Social Security/disability claims, or a related environment.
- Knowledge of Social Security Administration (SSA) medical, mental health, and vocational criteria.
- Knowledge of SSI, RSDI, and other federal funding sources for foster youth.
- Previous experience gathering and reviewing medical, mental health, school, employment, or other supporting documentation.
- Experience completing SSA forms or supporting SSI/disability claims. Demonstrated ability to quickly learn detailed processes, documentation requirements, and compliance standards.
Job Description
The Claims Developer will manage an assigned caseload and support the development and submission of Social Security disability claims. This role requires someone who is highly organized, detail-oriented, and comfortable managing a high volume of cases with multiple competing deadlines. The ideal candidate is proactive and persistent with follow-up, able to communicate professionally with case workers, caregivers, foster placements, young adults, parents, and other stakeholders to obtain required records, documentation, and signatures.
- Manage an assigned caseload and prioritize activities based on deadlines and case requirements.
- Develop and prepare accurate SSI applications and supporting SSA documentation.
- Determine the appropriate SSA forms needed for each case and obtain required signatures.
- Regularly communicate with case workers, foster care placements, caregivers, parents, young adults, and other contacts to obtain missing information.
- Request and follow up on medical, mental health, school, and employment records needed to support disability claims.
- Review incoming documentation for accuracy and completeness and identify outstanding information needed to move claims forward.
- Maintain detailed and accurate case records, including documentation of follow-up efforts and case progress.
- Monitor cases to ensure applications and supporting documentation are completed within established timeframes.
- Track progress toward monthly productivity goals and provide monthly reporting statistics to the Supervisor.
- Work independently in a remote environment while maintaining consistent follow-through across a high-volume caseload.