Chargebacks & Memberships Analyst

Required Skills & Experience

• 3+ years of experience in chargebacks, memberships, rebate processing, or contract administration
• Experience supporting healthcare manufacturers, pharmaceutical companies, healthcare distributors, or healthcare services organizations
• Experience researching and validating customer records and healthcare identifiers
• Knowledge of one or more of the following: o Chargebacks o Memberships o GPO roster management o Class of Trade o 340B processes o DEA/HIN Validation
• Strong background in data remediation, data management, and data governance
• Understanding of class-of-trade structures and customer master data maintenance
• Experience managing service-level agreements (SLAs) and responding to customer inquiries on behalf of clients
• Ability to identify and resolve data quality issues while maintaining accuracy and compliance
• Strong communication and problem-solving skills with a customer-focused mindset

Nice to Have Skills & Experience

• Finance background -Experience using Model N, SAP

Job Description

Insight Global is seeking a Business Operations Analyst to support one of our large healthcare solutions clients within their Chargebacks & Memberships organization. This individual will play a critical role supporting daily supply chain and customer operations by maintaining accurate customer, membership, and contract data across healthcare manufacturers. This position combines customer support, data management, data remediation, and business operations responsibilities. The ideal candidate will have strong attention to detail, healthcare industry experience, and the ability to research, investigate, and validate customer information across multiple systems and data sources. This individual will work directly within the client's systems and processes to ensure customer records, memberships, class-of-trade assignments, and healthcare identifiers are accurate and compliant while meeting established service level agreements (SLAs).