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Added 10 mins ago
IG
Patient Services Representative (PSR)- Little Havana
Insight Global
Miami, FL
- $19 to $20 USD / hour
Added 10 mins ago
IG
Superintendent - Lexington
Insight Global
Lexington-Fayette, KY
- $100,000 to $115,000 USD / year
Added 10 mins ago
IG
Clinic Nurse (RN)- Atlantic
Insight Global
Coral Springs, FL
- $42 to $45 USD / hour
Added 10 mins ago
IG
Medical Assistant (MA)- North Tamiami Trail
Insight Global
North Fort Myers, FL
- $20 to $22 USD / hour
Added 10 mins ago
IG
Leave of Absence Specialist (Part-time)
Insight Global
Wilmington, DE
- From $28 USD / hour
- Part-time
Added 13 mins ago
Industrial Estimator
Insight Global
Everett, WA
Added 14 mins ago
Systems Analyst - Imaging Applications
Insight Global
Bellevue, WA
Added 14 mins ago
Desktop Administrator
Insight Global
Bellevue, WA
Added 14 mins ago
Agentforce Architect
Insight Global
Seattle, WA
Added 14 mins ago
Maintenance Technican
Insight Global
Seattle, WA
Added 27 mins ago
IT Collaboration Support Specialist (AV)
Insight Global
Wilmington, DE
Added 27 mins ago
Application Programmer III
Insight Global
Newark, DE
Added 40 mins ago
IG
REMOTE- Full Stack Web/ AI Engineer
Insight Global
Remote, United States
- From $60 USD / hour
Added 40 mins ago
Manager of AI Integration & Agentic Analytics Engineering
Insight Global
Alpharetta, GA
Added 40 mins ago
IG
Incident Management Analyst/Coordinator
Insight Global
Alpharetta, GA
- From $28 USD / hour
Added 1 hour ago
IG
Secret Kubernetes Engineer
Insight Global
North Charleston, SC
- $100,000 to $150,000 USD / year
- Must have an active Secret level security clearance
Added 1 hour ago
IG
Client Services L1 Support
Insight Global
New York, NY
- $52,892 USD / year
Added 1 hour ago
IG
Patient Access Rep (Neurosciences - Contact Center)
Insight Global
Los Angeles, CA
- From $25 USD / hour
Added 1 hour ago
IG
Quality Inspector
Insight Global
Renton, WA
- From $37 USD / hour
Added 1 hour ago
IG
REMOTE Benefits Support Specialist
Insight Global
Remote, United States
- From $28 USD / hour
Added 1 hour ago
Logistics Lead (Material Handling & Site Logistics)
Insight Global
Malta, NY
Added 1 hour ago
PC Technician
Insight Global
New York, NY
Candidates must have experience with the installation, maintenance, and troubleshooting of hardware and software devices, focused on Windows
Added 1 hour ago
Accounts Payable Lead
Insight Global
New York, NY
Added 1 hour ago
IG
LATAM Full Stack Developer
Insight Global
Remote, United States
- From $36 USD / hour
Added 1 hour ago
IG
Health Information Manager
Insight Global
Travelers Rest, SC
- $65,000 to $80,000 USD / year

Insight Global

Agentforce Architect

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 20, 2026

Original job description

Job Description

Insight Global is seeking a Senior Salesforce Architect with recent, hands-on Agentforce experience to design, develop, and optimize AI-powered customer service solutions within Salesforce. This individual will be highly experienced with Salesforce Service Cloud and building solutions across all three customer service channels: voice, chat, and email. The ideal candidate will have a strong Salesforce development background, including Apex, Lightning Web Components (LWC), integrations, APIs, and automation, with the ability to build scalable enterprise solutions. A key focus of this role will be the development, configuration, and optimization of Agentforce agents that support complex customer service workflows and deliver seamless omnichannel experiences. Candidates must have hands-on experience testing Agentforce solutions, including validating agent responses, conversation flows, actions, integrations, guardrails, and end-to-end functionality before production deployment. This individual will partner closely with technical and business stakeholders to translate customer service requirements into reliable, scalable, and high-performing Salesforce solutions

Skills and Requirements

10+ years experience with Salesforce ( specifically Service Cloud)
Experience integrating systems into Salesforce Service Cloud through APIs
3+ years experience with Agentforce across all three channels- Voice, Email and Chat
Testing experience within Agentforce
Amazon Connect
Retail
Call Center Experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.