Client Services L1 Support
- New York, NY, United States
$52,892 USD / year
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Job details
- Pay
- $52,892 USD / year
- Experience
- 1–3 years of experience in client service, financial services, trading support, operations, application support, or a related area
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
- 1–3 years of experience in client service, financial services, trading support, operations, application support, or a related area
- Strong client-facing and communication skills
- Strong attention to detail and ability to follow controlled processes
- Interest in financial markets and electronic trading
- Comfortable learning new technology and trading platforms
- Bachelor’s degree or equivalent relevant experience
Nice to Have Skills & Experience
- Experience in a front-office trading or electronic trading environment
- Trading platform or application support experience
- Client onboarding or user access/permissions experience
- Understanding of FIX protocol and STP trade flows
- Basic SQL, Unix/Linux, or Python knowledge
- Bloomberg experience
Job Description
- Troubleshoot platform, functionality, and user-access issues, escalating more complex technical problems to L2/L3 teams
- Support new client onboarding, platform demonstrations, and user adoption
- Set up user accounts, passwords, permissions, and trading application access
- Monitor trading platforms, system health, and trade flows throughout the day
- Track client issues and maintain clear documentation through resolution
- Learn the full trade lifecycle, including order entry, execution, STP, clearing, and settlement
More about this job
Skills
- Communication skills
- Attention to detail
- Financial markets
- Onboarding
- SQL
- UNIX
- Linux
- Python
- Troubleshoot
- Documentation