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Added 9 days ago
IC
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Inktel Contact Center Solutions
Ft. Lauderdale, FL
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Inktel Contact Center Solutions
Ft. Lauderdale, FL
- $15.87 USD / hour
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Inktel Contact Center Solutions
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Added 1 month ago
Pandora Jewelry Support Specialist - Independent Contractor
Inktel Contact Center Solutions
Orlando, FL
Excellent problem solving skills & must have a “can do” attitude

No more jobs.

Inktel Contact Center Solutions

BCT Reservationist- Full Time

Ft. Lauderdale, FL, United States

$15.87 USD / hour · Full-time

Apply on recruiting.ultipro.com About employer

Applications open in a new tab.

Job details

Pay: $15.87 USD / hour
Job type: Full-time
Posting language: English
Posted: Feb 14, 2025

Original job description

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter - and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications:

Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
BILINGUAL (English & can SPEAK SPANISH)

Responsibilities:

Communicate with customers in a proactive and professional manner.
Respond to questions and provide information while exceeding customer expectations.
De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
Identify root cause of inquiries by asking probing questions to determine the best solution.
Maintain required product knowledge to deliver best in class service.

Details:

Start Date: February 24, 2025
Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks
Production Schedules available:
Regular Shift – 5 days a week (includes 1 weekend day (40 hrs a week)
Pay: $15.87/hr
Must be Bilingual (English & Speak Spanish)

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Bilingualism
Active listening
Communication skills
Multitask
Customer service
Troubleshooting
Interact verbally in Spanish
Communicate with customers
Provide information
Product knowledge

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