JOB OVERVIEW:
Maintain proper levels of inventory in guest room ServiBars (minibars) to ensure guest satisfaction. Properly store and secure all ServiBar inventory and supplies at all times.
DUTIES AND RESPONSIBILITIES:
- Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.
- Ensure that all in-room accessories and promotional materials are in place.
- Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.
- Maintain the storeroom in a neat and orderly manner.
- Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned
Qualifications and Requirements:
Basic reading, writing and mathematical skills.
This job requires the ability to perform the following:
- Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc)
- Moving about the guest corridors, service elevators, and storeroom
- Unlocking, opening, pushing, pulling, bending and lifting
Other:
- Communication skills are necessary when interacting with guests and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc.
- Basic math skills are frequently used when taking inventory and recording consumption.
- May be required to work nights, weekends, and/or holidays.
This role pays $17.75 an hour. WORK AREA: Guest rooms, corridors, service elevators and storerooms
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?