Be A Part Of Something New. At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to providing efficient service and meaningful experiences. This is a unique opportunity to lead the opening of a brand-new spa, bringing an exciting wellness destination to life and helping shape the guest experience, team culture, and operational excellence from day one. This role is responsible for the overall leadership and day-to-day operation of the spa, ensuring exceptional guest experiences while driving business performance and colleague engagement. This position oversees all spa functions, which may include massage therapy, body treatments, esthetics, retail operations, and a full-service salon. The leader will play a key role in establishing operational standards, launching innovative services, building and developing a high-performing team, and creating a culture focused on wellness, luxury, and exceptional service. This individual partners closely with hotel leadership to align spa operations with the property's business objectives while maintaining Hyatt's standards of excellence in service, wellness, safety, and luxury hospitality. This role provides strategic and operational leadership, including marketing initiatives, promotional activities, financial performance, workforce planning, scheduling, payroll oversight, and administrative functions. The position develops and implements strategies to increase revenue, expand market opportunities, enhance guest satisfaction, and maintain awareness of industry trends, competitive offerings, and emerging wellness practices. In addition, this leader guides the recruitment, training, development, and engagement of spa colleagues. The role fosters a positive work environment by coaching team members, supporting career growth, addressing colleague concerns, and ensuring compliance with all safety, sanitation, and operational standards. Responsibilities also include budgeting, forecasting, expense management, inventory control, and identifying capital improvement opportunities to support the continued success of the spa. Success in this position requires a hands-on leader who can balance strategic planning with daily operations while consistently delivering outstanding guest and colleague experiences. For someone passionate about wellness, hospitality, and leadership, this is an exciting opportunity to leave a lasting impact and build a premier spa experience from the ground up.
Qualifications
- Minimum of 3-5 years of progressive leadership experience in a spa, wellness, hospitality, or related environment.
- Must have a license as a Massage Therapist or healthcare practitioner under chapter 457, Florida Statutes
- Strong knowledge of spa operations, including massage therapy, esthetics, salon services, and retail management.
- Proven ability to lead, motivate, and develop high-performing teams.
- Experience with budgeting, forecasting, payroll, and financial analysis.
- Strong marketing, promotional, and business development skills.
- Excellent verbal and written communication skills.
- Strong relationship-building and interpersonal skills.
- Knowledge of health, safety, sanitation, and regulatory requirements.
- A genuine desire to satisfy the needs of others in a fast-paced environment.
- Ability to work flexible schedules, including weekends and holidays, as business levels require.
Preferred Qualifications
- Luxury hotel or resort spa experience preferred.
- Certification or education in hospitality, wellness, spa management, or a related field.
- Experience managing multiple spa revenue centers, including retail, salon, and treatment operations.