Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.
Operations & Business Acumen · Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. · Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning. · Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt. · Understand and utilize data insights to inform strong business cases for decisions. · Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning. · Challenge and improve current practices and environment to meet the quality expectation of guests and customers. · Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability. · Maintain a pristine and well-maintained facility to preserve ownership’s asset value. · Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time. · Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues. · Ensure the safety of colleagues & guests. · Ensure property operations, guest service, and commercial offerings are aligned to the brand. · Practice and promote environmental sustainability.
Experiment to Improve · Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation. · Adapt to a changing world and envision new possibilities for generating profit and revenue growth. · Exhibit sound judgement and decision making. · Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact. · Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact · Approach challenges or new opportunities with a test and learn mindset.
Drive Impact · Articulate a clear, consistent, and effective message when communicating with diverse audiences. · Execute a strategic vision through property leaders to drive daily tactics and execution. · Partner with the property’s leadership team to build accountability and achieve shared success. · Quickly recognize and act on critical feedback from customers and colleagues. · Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers. · Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward. · Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.
Develop Talent · Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce. · Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests. · Delegate skillfully and allow others to develop alternative ways of accomplishing work. · Coach, mentor, and develop future leaders for Hyatt. · Find targeted development assignments for promising talent, including opportunities that cross functional boundaries. · Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation. · Build a strong talent pipeline. · Measure and improve colleague engagement.
Champions Hyatt’s Purpose & Culture · Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing). · Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion. · Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success. · Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves. · Be open and honest and treat others with appreciation. · Demonstrate open-mindedness and embrace a range of perspectives. · Maintain the highest level of ethical conduct as expected by all stakeholders.
The Opportunity Thompson Nashville is looking for a General Manager who is as comfortable running an exceptional hotel as they are making it a place people genuinely want to be. Thompson is the home base for accomplished individualists who take their work seriously without taking themselves too seriously. It offers the confidence and polish of a great hotel with the warmth, energy, and familiarity of a favorite gathering place. Our General Manager must bring that promise to life in Nashville. They must understand that the hotel's success depends not only on the guests who stay overnight, but also on the people who choose to meet, dine, drink, and return. This is a role for an accomplished operator, a natural host, and a leader with genuine taste. Qualifications & Leadership Profile
The ideal candidate brings:
- Proven general management leadership. Current General Manager experience in an upper-upscale, luxury, or lifestyle hotel, with demonstrated accountability for operational excellence, colleague development, guest experience, and financial performance.
- Commercial and financial discipline. Strong command of revenue strategy, financial planning, profitability, and asset stewardship, with the judgment to balance short-term commercial opportunities against the long-term integrity of the Thompson experience.
- Exceptional food and beverage instincts. Significant experience collaborating on complex third party, multi-outlet food and beverage operations, with an appreciation for excellent restaurants, memorable bars, great cocktails, and the importance of getting the classics right.
- A genuine understanding of lifestyle hospitality. Experience creating hotels and social spaces that attract both travelers and local residents. Understands that cultural relevance is earned through the quality of the experience and the people who return, not simply through programming or spectacle.
- Urban hotel experience. Demonstrated ability to lead a sophisticated urban hotel serving leisure, corporate, group, and local guests, understanding the different needs of each without compromising the character of the property.
- Strong ownership and stakeholder relationships. The confidence, transparency, and judgment to build trusted relationships with ownership, Hyatt leadership, commercial partners, and the local community.
- Strategic thinking with operational presence. The ability to develop and execute business plans while remaining deeply engaged in the hotel, its colleagues, its guests, and the details that make the experience exceptional.
The Thompson Lifestyle Leader Beyond experience and technical qualifications, we are looking for three defining qualities. Creativity Thinks independently, sees possibilities others overlook, and is willing to challenge conventional hotel thinking. Creativity at Thompson is not about doing more. It is about making thoughtful choices that improve the experience. The right leader knows when to introduce something new, when to refine something familiar, and when to leave well enough alone. Social Intelligence Reads the room. Understands people. Builds relationships naturally. This is a leader who remembers guests, knows regulars, earns the trust of colleagues, and can move comfortably between a conversation with ownership and a lively evening in the bar. They inspire genuine hospitality rather than scripted service. Their presence makes the hotel feel welcoming, confident, and personal. Taste Has a discerning eye and a point of view. Understands design, music, food, beverage, and the subtleties of atmosphere. Recognizes the difference between something fashionable and something genuinely good. Taste at Thompson is not about exclusivity or personal preference. It is the judgment to create an experience that feels sophisticated without being stiff, lively without being performative, and distinctive without trying too hard. The Leader in Practice The successful General Manager is visible, engaged, and personally invested in the life of Thompson Nashville. They know the hotel's guests and colleagues. They understand the rhythms of the restaurants and bars. They cultivate authentic relationships within Nashville's business, culinary, music, and creative communities. They care as much about a perfectly prepared breakfast, a comfortable room, and a returning guest being recognized as they do about a successful event or a strong financial result. They develop leaders who can exercise judgment, not simply follow procedures. They build a culture where colleagues can express their personalities while delivering consistently excellent hospitality. They understand that Thompson must be a place where guests can work seriously, relax comfortably, and enjoy themselves without having to become someone else. What Success Looks Like Success means delivering strong operational and commercial performance while making Thompson Nashville a hotel people actively prefer. Guests return because they feel recognized and comfortable. Nashville residents choose its restaurants and bars because they are genuinely good. Colleagues take pride in the hotel and grow as professionals. Ownership has confidence in the leadership, discipline, and direction of the business. The General Manager is accountable for all of these outcomes. The right candidate does not simply know how to run a great hotel. They know how to make Thompson Nashville a place people feel belongs to them.