Floating Store Manager
Compensation: $62,000 - $66,300 commensurate with experience
Overview
The Floating Store Manager is responsible for leading, coaching, scheduling and developing the Housing Works Floating Manager team. This position ensures consistent management coverage across all thrift and bookstore locations and serves as a key operational partner to Store Managers and Retail Leadership.
The Floating Store Manager is accountable for ensuring Floating Managers successfully support shop revenue goals, maintain outstanding customer service standards, uphold Housing Works policies and procedures, and deliver strong operational execution while assigned to stores. Through regular coaching, performance management and field observation, this role ensures Floating Managers contribute positively to sales results, mystery shop scores, loss prevention compliance and overall shop performance.
The Floating Store Manager promotes consistency, accountability and excellence across all locations while embodying Housing Works' values and mission.
Job Requirements:
Responsibilities
- Must meet the daily revenue target for the store they are assigned to that day.
- Must meet and improve the store's established conversion rate target when providing coverage.
- Must meet and improve the average transaction value for the store they are assigned to.
- Must maintain the required passing scores on LP audits and mystery shops.
- Maintain management coverage across all thrift locations, ensuring coverage needs are met and clearly communicated.
Primary:
- Must meet or improve the established average transaction value for the assigned store.
- Must adhere to Housing Works brand standards.
- Monitor the performance of stores while under Floating Manager coverage.
- Ensure Floating Managers actively drive sales, conversion, average dollar sale and other retail KPIs.
- Review weekly and monthly business results with Floating Managers.
- Partner with Store Managers and Thrift Admin to address underperforming locations.
- Identify trends and develop action plans to improve revenue results.
- Promote best practices that support revenue growth and customer engagement.
- Work in cooperation with other departments, including but not limited to, Human Resources, Processing and Distribution Center, Donations, Marketing, and Merchandising to ensure store and company needs/standards are met.
- Communicate and strategize effectively with Store Managers to ensure KPIs are met.
- Conduct regular supervisions and coaching sessions with the Floating Manager team.
- Ensure stores receive adequate coverage by creating and managing store assignments and schedules.
- Support succession planning by identifying and developing future retail leaders.
- Hold Floating Managers accountable for store-level performance and policy compliance.
- Monitor the performance of stores while under Floating Manager coverage.
- Review weekly and monthly business results with Floating Managers.
- Ensure stores are maintaining readiness for operational reviews while under Floating Manager coverage (Mystery shops, LP audits).
- Support implementation and follow through of company initiatives, promotions and operational changes.
- Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreach to the community, and participating in a minimum of one direct action per quarter aimed at ending the twin crises of homelessness and HIV/AIDS.
- Perform all other duties as directed by supervisor and/or executive management.
Other functions that may be required with this position include:
- Must be able to travel to our thrift locations.
Education & Experience
- College degree preferred.
- Minimum of 3 years prior retail management experience.
- Working knowledge of the secondhand market to include the breadth of products offered in the Housing Works Thrift Shops.
- Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
- Self-starting, self-motivating mindset.
- Excellent organizational skills and attention to detail.
- High level of knowledge of Microsoft Word, Excel, and web-based email applications required.
Additional Competencies
- Demonstrates the ability to train, coach, motivate and develop managers.
- Provides consistent feedback, establishes clear performance expectations and holds team members accountable for results.
- Anticipates operational challenges, prioritizes competing demands and develops solutions that support business objectives while minimizing disruption to store operations.
- Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from the Director of Stores or VP of Thrift Retail.
- Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Stores or VP of Thrift Retail.
Physical Demands
- Frequently required to stand, walk, kneel, and bend for long periods of time.
- Frequently required to lift a minimum of 40 pounds.
- Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large.
- Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices.
- Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds.
- Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars.
Benefits
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.
Housing Works was founded in 1990. With a long-term commitment to AIDS advocacy, Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org.
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
