Location: Bryn Mawr
Schedule: Full-Time or Part-Time | Nights & Weekends Required
About Us:
At Hope's Cookies, we bake smiles - one cookie at a time! Our team is passionate about great products, exceptional service, and creating a warm, welcoming experience for every guest. We're looking for friendly, dependable, and energetic individuals to join our retail team and help us continue the tradition of serving fresh, delicious cookies with a smile.
Position Summary
The Retail Associate provides exceptional customer service, supports daily store operations, and ensures each guest leaves with a great experience. This position involves baking cookies, stocking displays, operating the cash register, and maintaining a clean and inviting store environment.
Responsibilities
- Acknowledge and greet customers immediately upon entering the store.
- Deliver friendly, accurate, and consistent customer service to encourage repeat visits.
- Monitor and assist customer activity to enhance service and support loss prevention.
- Restock cookies seamlessly as they sell - trays should always be full, appealing, and neatly arranged.
- Drive sales by upselling, suggesting add-ons, and promoting special offers.
- Communicate product and service information confidently and accurately.
- Operate the cash register and follow all company cash-handling procedures.
- Answer phones and accurately take orders, ensuring all order forms are complete and legible.
- Fulfill DoorDash, Uber Eats, and Grubhub orders quickly and correctly.
- Bake cookies according to company standards throughout your shift.
- Accept, stock, and properly store deliveries as they arrive.
- Open and/or close the store as assigned, ensuring protection of company assets.
- Maintain a clean, safe, and sanitized workspace at all times - sweep, wipe, and disinfect surfaces throughout the shift.
Qualifications & Preferred Skills
- Availability to work nights, weekends, and holidays.
- Strong multitasking and organizational skills.
- Retail and/or food service experience preferred.
- Basic math skills; able to make accurate monetary change.
- Excellent teamwork, communication, and interpersonal skills.
- Positive, courteous, energetic, and dependable attitude.
- Reliable transportation to and from work.
- Punctual and prepared for each scheduled shift.
Physical Requirements
- Ability to stand, bend, and reach for the duration of the shift.
- Ability to lift and move up to 25 lbs regularly.
- Must not have food allergies to eggs, nuts, or gluten.
Why You'll Love Working Here
- Fun, upbeat, and team-oriented environment
- Employee discounts on all our delicious cookies
- Opportunities to learn and grow within the company
- A workplace that values respect, positivity, and great customer experiences
Join the Hope's Cookies family - where every shift ends with something sweet!
Apply today and help us make every customer's day a little brighter.