What You'll Do: Front Desk and Member Experience
- Greet members, guests, and prospective clients with a warm, professional welcome.
- Answer incoming phone calls and route or assist callers as needed.
- Receive, sort, and distribute mail, packages, and deliveries.
- Assist members with day-to-day questions and requests.
- Maintain a professional, organized, and welcoming reception area and shared spaces.
- Help resolve customer service issues with professionalism, patience, and good judgment.
- Assist with member move-ins and move-outs, including setup and coordination.
- Build relationships with members and help create a strong sense of community within the center.
Tours and Sales Support
- Welcome prospective clients who call or walk into the Georgetown location.
- Conduct tours of available private offices, coworking areas, meeting rooms, and other workspace options when the General Manager is unavailable.
- Ask questions and listen to prospects to understand their business and workspace needs.
- Clearly explain Heritage Office Suites' services, amenities, and membership options.
- Capture prospect information and accurately enter leads and follow-up details into our systems.
- Help create a positive experience that turns inquiries and walk-ins into new Heritage Office Suites members.
Center Operations
- Maintain accurate information across our software platforms.
- Coordinate with local vendors and service providers.
- Order and maintain office supplies and inventory.
- Serve as a liaison between members and our IT support company when basic technology issues arise.
- Assist the General Manager and corporate team with projects as needed.
What We're Looking For
- 1-2+ years of experience in customer service, hospitality, sales, leasing, retail, or another customer-facing role.
- Some sales experience or experience working with prospective customers is strongly preferred.
- A friendly, outgoing personality and the confidence to engage with new people.
- Strong verbal and written communication skills.
- Ability to comfortably conduct a tour and explain products and services to prospective clients.
- Excellent organizational and multitasking skills.
- Professional appearance and demeanor.
- Strong attention to detail and ability to work independently.
- Comfortable learning new technology and software platforms.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Experience in hospitality, coworking, executive suites, apartment leasing, hotels, or similar service-oriented environments is a plus.