Front Desk Receptionist

What You'll Do: Front Desk and Member Experience - Greet members, guests, and prospective clients with a warm, professional welcome. - Answer incoming phone calls and route or assist callers as needed. - Receive, sort, and distribute mail, packages, and deliveries. - Assist members with day-to-day questions and requests. - Maintain a professional, organized, and welcoming reception area and shared spaces. - Help resolve customer service issues with professionalism, patience, and good judgment. - Assist with member move-ins and move-outs, including setup and coordination. - Build relationships with members and help create a strong sense of community within the center. Tours and Sales Support - Welcome prospective clients who call or walk into the Georgetown location. - Conduct tours of available private offices, coworking areas, meeting rooms, and other workspace options when the General Manager is unavailable. - Ask questions and listen to prospects to understand their business and workspace needs. - Clearly explain Heritage Office Suites' services, amenities, and membership options. - Capture prospect information and accurately enter leads and follow-up details into our systems. - Help create a positive experience that turns inquiries and walk-ins into new Heritage Office Suites members. Center Operations - Maintain accurate information across our software platforms. - Coordinate with local vendors and service providers. - Order and maintain office supplies and inventory. - Serve as a liaison between members and our IT support company when basic technology issues arise. - Assist the General Manager and corporate team with projects as needed. What We're Looking For - 1-2+ years of experience in customer service, hospitality, sales, leasing, retail, or another customer-facing role. - Some sales experience or experience working with prospective customers is strongly preferred. - A friendly, outgoing personality and the confidence to engage with new people. - Strong verbal and written communication skills. - Ability to comfortably conduct a tour and explain products and services to prospective clients. - Excellent organizational and multitasking skills. - Professional appearance and demeanor. - Strong attention to detail and ability to work independently. - Comfortable learning new technology and software platforms. - Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint. - Experience in hospitality, coworking, executive suites, apartment leasing, hotels, or similar service-oriented environments is a plus.