Essential Functions
Translation:
Translates English for Spanish or Burmese patients and their families. Translates Spanish or Burmese when time permits and situations are appropriate. Serves as a liaison between non-English speaking communities and the organization Health. Responds to concerns regarding language interpreting and communication for patients and their families.
Education:
Assess and make ongoing evaluation of interpreter skills. Collaboratively coordinate, develop and distribute translated patient education materials, medical forms, etc. Provide culture education to other employees.
Community Outreach:
Serves as a liaison with the Hispanic/Latino and Burmese communities.
Clinical:
Provides support (financial screening, appointments) for centers when available.
Patient Care:
Provides support such as financial screening, answering telephones, and/or making appointments as needed. Provides support as needed in the cashier area, the medical records area, and if the employee is a certified Medical Assistant, they are expected to be proficient in additional patient care areas.
The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.
QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES:
Requires knowledge and experience translating Spanish or Burmese in a medical setting.
Requires High School Diploma or GED.
Must be or be willing to be certified in translation.
Requires excellent interpersonal skills.
Requires knowledge and cultural understanding of Hispanic/Latino communities.
Requires a working relationship with the Hispanic/Latino communities and agencies.
Requires ability to focus on customers' needs.
Requires skills in training; assessment; and education.
Requires knowledge and understanding of the ADA.
Requires ability to accurately collect patient information.
Requires familiarity and operating knowledge of designated equipment and supplies.
EVALUATION OF PERFORMANCE:
The Interpreter will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Interpreter expected to present an exemplary professional image; maintain a positive attitude toward work and HealthNet; display a willingness to accept and complete assigned job responsibilities and duties; demonstrate the ability to independently exercise judgment, supervise staff if applicable, and complete all phases of assigned tasks or projects; and serve as a positive role model for other HealthNet staff.
EQUAL EMPLOYMENT OPPORTUNITY:
HealthNet is an Equal Employment Opportunity Employer and employment decisions are made without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, or any other category protected by federal, state, or local la