HIP Senior Supervisor

Summary

The Senior Supervisor contributes to HIP's Mission by promoting a service conscious environment through the development and coordination of programming that is responsive to staff and client needs as well as ensuring compliance with grant funded programs. The Senior Supervisor participates in establishing policies and procedures, training, and day to day processes guaranteeing a client centered milieu aimed at ending homelessness for those seeking services at HIP. The Supervisor provides guidance and support to staff by, staying up to date on best practices, providing clear job functions, and focusing on outcomes while working in a collaborative spirit with other internal and external colleagues and partners. The Senior Supervisor is responsible for understanding grant requirements of the organization and ensuring accurate and timely data entry for assigned staff. The Senior Supervisor, in conjunction with the Supervisor, Grants Manager and HIP Director, is responsible for required grant and budget tracking and reporting. This position maintains payroll and confidential employee information as needed. This position is part of the HIP Management Team and therefore plays a vital role in making decisions for the growth of the organization. Key outcomes include: accurate and timely reporting on all grants; fair and consistent supervision of all assigned staff according to established policies; provide accountability, training and development with all staff; monitor grant expenditures while working to provide resources for clients, staff, and programs which maximize effectiveness; actively participate in community meetings that pertain to assigned client services. The

HIP Senior Supervisor is currently responsible for service implementation and reporting for VA Grant and Per Diem; SSVF; and HVRP grants as well as CoC RRH in partnership with HIP Supervisor.

Evaluation of Performance

Performance will be evaluated based on achieving key outcomes described in this job description, including specific goals, deadlines, and other quality indicators; working effectively in a team environment; interacting positively with all partners; demonstrating excellent customer service; and working effectively and efficiently within required specifications, policies, and standards established by HealthNet and HIP.

Performance Metrics

Performance metrics for this position will be established annually based on: Managing staff towards a client centered outcomes driven environment; meeting all deadlines associated with data collection and entry; accuracy, quality, and timeliness of work; collaboration with essential key partners and colleagues; participation at meetings and events.

Key Expected Outcomes

· Active participation in all mandatory meetings such as: All Staff, HIP Management Meeting, HIP Case Conferencing, Team/Department Meetings, Annual Budget Development, CoC Meetings pertaining to outcomes and performance measures, Community Veteran Coordination meetings, and Supervision

· Manage project budget, development, performance goals and service delivery of all grant funded programs.

· Lead monthly (at a minimum) team meetings to ensure clarity of processes, collaboration, understanding, and overall team effectiveness.

· Provide effective and equitable communication to all assigned staff relating to program, department and activities.

· Conduct weekly or bi-weekly supervision for all assigned staff as well as annual performance evaluation

· Provide personnel development opportunities, training, and onboarding/orientation

· Maintain open communication with all employees to enhance work processes and employee understanding

· Ensure all programmatic functions are coordinated with internal and external colleagues and partners

· Maintain awareness of best practices for the field and provide continual development to ensure accomplishment of program goals and objectives

· Assist in the development of new programs/grants in order to fold into daily activities and outcomes

· Conduct ongoing evaluation of services rendered to address quality assurance issues and incorporate change towards highest quality of service

· Promote positive communication with client focused services delivery

· Prepare and share outcome reports at All Staff Meetings

· Coordinate and direct data collection to ensure accurate outcomes reporting

· Act as part of HIP Management Team in program development; development of policies and procedures; and maintaining a leadership role in the organization

· Establish and promote positive communication among all team members of HIP to increase collaborations and efficiency.

· Represent HIP in a professional manner at all times, providing courteous service to both internal and external partners and presenting a positive image of HIP so as to always act as an ambassador of HIP services.

Critical Skills, Knowledge, and Behaviors

· Able to prioritize, organize tasks and time, and follow up. High detail orientation and accuracy. Performs responsibilities efficiently and timely (time management.)

· Demonstrates effective verbal, written, and interpersonal skills, in person, in written correspondence and over the phone. Can effectively communicate and build relationships with a variety of individuals with diverse backgrounds, education, demographic, and economic levels and roles. Demonstrates strong active listening skills. Can operate effectively, and show respect, in a diverse environment.

· Able to work independently in performing duties requiring discretion, analytical ability, self-direction, sound judgment and flexibility in work situations

· Able to read, interpret, and use forms and other visual instructions in order to perform required work.

· Ability to coach assigned staff within company policy; ability to have difficult conversations with assigned staff when job performance is weak.

· Able to juggle multiple requests and meet multiple deadlines. Can adjust to a changing environment.

· Able to identify and resolve conflict in a professional manner within the stated values of the organization.

· Demonstrates the ability to proactively take initiative and needs little supervision, but will readily engage in coaching to increase job development and skill

· Able to identify needs of individuals and develop solutions to meet those needs. Demonstrates strong customer service orientation.

· Proactive in anticipating and alerting others to problems with processes, projects, and outcomes.

· Ability to operate within a budget.

· Demonstrates ability to learn and become proficient on new applications, programs, etc.

· Demonstrates ability to set and meet goals, both project and individually.

Education, Experience, Degrees, Licenses

· Requires a Master’s degree in a human services field; LCSW preferred

· Requires previous supervisory experience or 8+ years of practice in related field.

· Requires knowledge of community resources with strong casework and counseling skills

· Requires strong interpersonal skills and ability to lead a team as well as work as a team member

· Requires experience with Microsoft office

· Requires good verbal and written communication

· Requires excellent interpersonal communication skills and the ability to exercise tact and discretion

· Requires the ability to be firm with staff on compliance with policies and federal, state, and local regulations

· Requires the ability to remain flexible and responsive in order to handle and prioritize workload from various sources.

· Requires organizational , problem solving and critical thinking skills

· Requires ability to work independently and think conceptually

· Requires ability to keep current on new skills and learning opportunities related to the field

· Previous experience with grants management preferred

· Maintain a professional appearance and manner

Work Environment and Physical Demands

· Must be able to lead staff in a fast paced, challenging and changing work environment

· Maintain expected work schedule of Monday through Friday 8 a.m. to

· 5 p.m. with possibility of extended hours to ensure timely reporting and client/staff safety.

· Must be able to work proficiently in Microsoft office

· Must be able to travel for meetings throughout the community

· Must have reliable transportation. Drivers of privately owned vehicles must have valid driver’s license and meet state required automobile insurance minimums will required to show proof. May be required to transport clients

· Must be able to pass a background check consisting of National Sex Offender Registry, Criminal History and driving record.