The Systems Project Coordinator with the Department of Planning & Development is responsible for leading department-wide business analysis, technology modernization, and continuous improvement initiatives. This position leads and manages innovative technical initiatives, including directing the work of business analysts, technical teams, vendors, and other stakeholders to ensure effective and timely delivery of solutions. Working across operational divisions and County technology teams, the incumbent evaluates business needs, manages project priorities and deliverables, oversees solution design and implementation, and provides recommendations to leadership regarding business value, resource needs, operational impacts, and measurable outcomes. The position supports the department in advancing priorities, coordinating resources, and ensuring initiatives align with the department's strategic objectives.
Essential Duties:
- Supports the execution of the department's technology and process improvement strategy by managing assigned initiatives, coordinating project resources, monitoring progress, identifying risks, and providing recommendations regarding priorities, resource needs, and program performance.
- Oversees the discovery, analysis, documentation, and validation of business needs, functional and nonfunctional requirements, acceptance criteria, process maps, and requirements traceability.
- Leads cross-functional collaboration with product owners, operational divisions, IT staff, developers, and vendors to evaluate alternatives and develop practical, sustainable system and process solutions.
- Evaluates solution options, dependencies, risks, resource requirements, anticipated benefits, and return on investment; develops business cases, recommendations, presentations, and decision-support materials for departmental leadership.
- Oversees solution validation and quality assurance activities, including functional reviews, test planning, configuration validation, user acceptance testing, defect resolution, and implementation readiness.
- Leads stakeholder workshops, project meetings, solution demonstrations, and cross-functional discussions to promote positive organizational change management practices.
- Establishes and maintains standards for business requirements, process documentation, standard operating procedures, training materials, system documentation, and knowledge management resources.
- Establishes performance measures and uses data and key performance indicators to evaluate operational needs, prioritize opportunities, measure project outcomes, and monitor the effectiveness of implemented improvements.
- Assists with the reporting of key system data to provide department leadership insights into the department’s operational performance.
- Performs other related duties as assigned.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Public Administration, or a related field; and three years of progressively responsible experience in business analysis, process improvement, or related project work; or an equivalent combination of education and experience sufficient to perform the essential duties.
Preferred Qualifications:
- Experience in local government planning, development, permitting, inspections, code enforcement, licensing, revenue, or comparable regulated service delivery functions.
- Experience with Accela or comparable enterprise permitting and licensing platforms, including configuration analysis, testing, system integrations, and implementation.
- Experience using agile project delivery approaches, project tracking systems, data analysis and visualization tools (including Power BI), and structured change management practices.
- Relevant professional certification such as PMP, PMI-PBA, Lean Six Sigma, or comparable credentials.
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.
World-class community
More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
- Atlanta’s Healthiest Employer by Atlanta Business Chronicle
- Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
- Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values Integrity: We believe in being honest, building trust, and having strong moral principles. Accountability: We believe in stewardship, transparency, and sustainability. Equity: We believe in fairness and respect for all. Inclusivity: We believe in engaging, embracing, and unifying our communities. Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
