Purpose:
The purpose of this position is to deliver exceptional customer and sales support by serving as a central coordination point for equipment, information, and resources. Through proactive communication, operational coordination, and administrative support, the role helps ensure a seamless customer experience while contributing to sales growth, asset utilization, and overall branch performance.
Key Responsibilities:
- Serve as a primary point of contact for customers and prospects, facilitating inquiries, directing opportunities to the appropriate sales resources, and supporting lead generation efforts.
- Support rental operations by providing cross-functional coverage and ensuring continuity of service during periods of high demand, staffing shortages, or operational disruptions.
- Coordinate equipment availability and logistics across branches and company locations to optimize asset utilization and support customer requirements.
- Manage the planning and execution of equipment demonstrations, ensuring compliance with company requirements and delivering a positive customer experience.
- Partner with Sales Representatives to support the sales process through quote preparation, equipment information management, customer communications, and sales opportunity coordination.
- Facilitate the accurate receipt and processing of equipment inventory by coordinating with operational teams and ensuring timely documentation and information flow.
- Act as a liaison between sales, operations, inventory, and administrative teams to promote effective communication, collaboration, and issue resolution.
- Provide administrative and operational support to management and sales teams, assisting with priority initiatives and workload balancing as business needs require.
- Support the marketing and sale of used equipment through inventory promotion, customer outreach, and management of digital marketplace listings.
- Contribute to customer satisfaction and revenue growth by ensuring responsive service, efficient internal coordination, and timely execution of sales-related activities.
- Other duties as assigned
Minimum and preferred qualifications
- Associate's degree in Business, Sales, Operations, or a related field, or equivalent combination of education and experience.
- 2+ years of experience in sales support, customer service, equipment distribution, rental operations, or a related environment.
- Experience coordinating activities across multiple departments and locations.
- Strong analytical, communication, and relationship-management skills.
- Ability to maintain a high level of accuracy, professionalism, and customer focus while managing competing priorities.