This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7626804
A gift shop manager oversees daily operations, staff, inventory, merchandising, and customer service to ensure a profitable and well-run retail environment. Key Responsibilities
- Manage daily operations of the gift shop, including opening and closing procedures, staffing, and ensuring smooth workflow
- Hire, train, supervise, and evaluate staff, providing guidance on customer service and operational procedures
- Inventory management: order, restock, and maintain merchandise; monitor stock levels and coordinate with suppliers
- Merchandising: design and refresh displays to maximize sales and maintain an attractive store environment
- Customer service: ensure guests are greeted, assisted, and have a positive shopping experience; handle complaints and resolve issues
- Financial oversight: monitor sales, manage budgets, and implement strategies to meet revenue goals
- Policy and procedure implementation: develop internal controls, enforce store policies, and maintain compliance with company standards
- POS and cash handling: train staff on proper procedures and troubleshoot point-of-sale issues
- Maintain store appearance: ensure cleanliness, organization, and a welcoming atmosphere
Required Skills and Qualifications
- Education: High school diploma required; associates or bachelors degree in retail management, business, or related field preferred
- Experience: Prior retail management experience is essential; experience in customer service and merchandising is highly valued
- Skills: Strong leadership, communication, problem-solving, and organizational skills; proficiency with POS systems and inventory management
- Personal attributes: Ability to motivate staff, maintain a professional demeanor, and provide excellent guest service