If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Client Services Supervisor, the Program Assistant will primarily support the Health Coordinator while providing administrative assistance to other programs as needed. The successful candidate will work effectively with moderate supervision, demonstrate strong organizational and communication skills, and maintain confidentiality when handling client information.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
- medical, dental, vision available the first day of employment
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
- company 403(b) contribution of 3%, an additional 7% match which vests immediately
At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
Responsibilities/Duties
- Work closely with the Health Coordinator, to support coordinated service delivery.
- Communicate professionally with clients, healthcare providers, community partners, and colleagues.
- Promptly communicate outstanding documentation, service barriers, or concerns to the Health Coordinator or supervisor.
- Assist with scheduling Refugee Medical Screenings, tracking referrals, service delivery, and follow-up activities.
- Demonstrate cultural sensitivity and respect for clients from diverse backgrounds.
- Participate in team meetings, supervision, and training as required.
- Provide administrative support to federally funded programs of Global Refuge Fargo field office.
- Assist with data entry, maintaining electronic records, organizing case documentation, and updating program tracking tools.
- Conduct research on community resources, service providers, and available assistance programs.
- Assist staff with preparing for initial arrivals.
- Help coordinate meetings, appointments, training, and other program activities.
- Provide coverage and support to other program staff as assigned by the supervisor.
- Other duties as assigned.
Qualifications
- Associate degree or equivalent combination of education and relevant work experience preferred.
- Experience in administrative support, healthcare coordination, social services, or refugee services preferred.
- Strong organizational, communication, and time-management skills.
- Proficiency in Microsoft Office and the ability to learn electronic case management and data entry systems.
- Ability to conduct research, maintain accurate records, and manage multiple assignments.
- Ability to work independently with moderate supervision and collaborate effectively with a team.
- Demonstrated ability to maintain confidentiality and work respectfully with individuals from diverse cultural and linguistic backgrounds.
- Commitment to Global Refuge's core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.