If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Senior Program Officer for Refugee Processing, the Program Officer will ensure the successful placement of refugee clients throughout the Global Refuge network. As a core function of the Office of Refugee Resettlement (ORR) Program of Initial Resettlement (PIR), this work will be carried out through accurate, timely and responsive technical processing of refugee cases. This position will work directly with the Refugee Processing Center (RPC), Resettlement Support Centers (RSCs), International Office of Migration (IOM), Office of Refugee Resettlement (ORR) partners and affiliate partners within the Global Refuge network to achieve this goal. This position will also provide critical support to key refugee and SIV processing functions and uphold compliance with program funders and Global Refuge standards to ensure provision of timely and quality services to program clients.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
- medical, dental, vision available the first day of employment
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
- company 403(b) contribution of 3%, an additional 7% match which vests immediately
At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
Responsibilities/Duties
- Complete timely and accurate refugee and SIV processing activities as required by Global Refuge and program funders.
- Utilize Global Refuge systems including IRIS, SharePoint, Excel, and Global Refuge's extranet to complete key job functions, ensuring systems are functioning well and troubleshooting issues, when needed.
- Participate in regular internal and external partner and funder meetings to ensure job functions are completed successfully.
- Develop and present professional trainings for the network on relevant topics, including providing onboarding support for new affiliate staff.
- Provide support and technical assistance to the network on all ongoing refugee and SIV policy changes and processing issues and trends, as they arise.
- Collaborate internally and externally to ensure Global Refuge affiliates are successfully paired with new resettlement cases to serve (ie. case transfers, case processing, etc.)
- Review and process family reunification petitions, as available.
- Assist with the development of program evaluation tools and processes, and grant proposals as needed.
- Work collaboratively to learn and share resources and best practices, participating in coalition meetings as needed.
- Work occasional holiday, weekends and/or evenings as assigned to ensure continuous processing of refugee clients and to tend to client-related emergencies.
- Execute other duties as assigned by supervisor.
Qualifications
- Undergraduate degree in social work, social sciences, non-profit management or related field.
- A minimum of three (3) years of experience in services to refugees, immigrants or limited English speakers. Experience working with the refugee resettlement programs such as Reception and Placement, Matching Grant and/or Preferred Communities programs, strongly preferred.
- Experience in interpreting contract compliance, developing and delivering training and providing technical assistance to service providers and staff.
- Strong writing skills, with ability to write and edit reports and clearly interpret technical requirements.
- Outstanding organizational skills and ability to manage multiple projects simultaneously with attention to details.
- Ability to establish effective relationships with colleagues and partners.
- Proficiency in Microsoft Office applications, knowledge in database management and other computer applications. Expert knowledge of Excel.
- Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
- Ability and willingness to travel up to 5% of time.
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify in the states that permit its use.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Benefits include medical, dental, and vision coverage effective on your first day of employment, 403(b) with company contribution and match, 20 days of vacation per year, tuition reimbursement, professional development, and much more. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.