The George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time IT Helpdesk Technician.
In addition to excellent communication skills, written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail, and the ability to interface with individuals at all levels within the organization. The IT Helpdesk Technician will be responsible for assisting the IT department and company users with day-to-day technical support on both hardware and software. This is an in person position located in Greenwood, IN. All candidates must be legally authorized to work in the United States.
Responsibilities of the Helpdesk Technician:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Oversee daily performance of computer systems.
- May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating system.
- Set up equipment for employees’ use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
- Attain technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software and hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe systems functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- All other duties as assigned by supervision.
Position Type and Expected Hours of Work:
- This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.
- Occasional evening and weekend work may be required as job duties demand.
- Overnight travel is rarely expected; daily travel throughout business hours is required
Benefits:
Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).
George E. Booth Co. is a leading Midwest distributor and industrial automation sales company, providing process instrumentation, valves, and control solutions for the life science, food and beverage, water, and chemical industries, among others. In addition to a broad portfolio of products, we offer custom integrated solutions, on-site service technicians, and hands-on training to support our customers throughout the lifecycle of their systems. Today, George E. Booth Co. serves customers across Indiana, Illinois, Kentucky, Ohio, Tennessee, and more.
George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status