This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13759551 - Monitor and manage the sales order system to ensure the accurate receipt and booking of sales orders in accordance with division guidelines. - Track sales shipments, deliveries, billing, and backlog activities while maintaining up-to-date records in the system. - Act as the primary point of contact for inquiries regarding the status of orders, proactively assisting in resolving customer order conflicts or difficulties. - Send manual invoices for payments due prior to booking or shipment to facilitate a seamless transaction process. - Efficiently enter and process return material authorizations (RMA) following established guidelines and processes. - Collaborate with the service team to provide urgently needed installation materials, ensuring smooth completion of installations. - For major accounts, deliver regular summarized status reports to customers, which may involve dedicated conference calls. - Handle international shipments in collaboration with the logistics team to ensure the timely provision of necessary documents for accurate commercial invoices and packing lists. - Provide accurate and precise order status updates to senior management, enabling informed decision-making. - Identify and report shortages to the planning and purchasing departments on a case-by-case basis.