Order Administrator

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https://illinoisjoblink.illinois.gov/jobs/13759551

• Monitor and manage the sales order system to ensure the accurate receipt and booking of sales orders in accordance with division guidelines.
• Track sales shipments, deliveries, billing, and backlog activities while maintaining up-to-date records in the system.
• Act as the primary point of contact for inquiries regarding the status of orders, proactively assisting in resolving customer order conflicts or difficulties.
• Send manual invoices for payments due prior to booking or shipment to facilitate a seamless transaction process.
• Efficiently enter and process return material authorizations (RMA) following established guidelines and processes.
• Collaborate with the service team to provide urgently needed installation materials, ensuring smooth completion of installations.
• For major accounts, deliver regular summarized status reports to customers, which may involve dedicated conference calls.
• Handle international shipments in collaboration with the logistics team to ensure the timely provision of necessary documents for accurate commercial invoices and packing lists.
• Provide accurate and precise order status updates to senior management, enabling informed decision-making.
• Identify and report shortages to the planning and purchasing departments on a case-by-case basis.