Freeman Health Partners Medical Services, PC Patient Services Representative Job Purpose: A patient services representative will serve as the first point of contact for patients when they enter the clinic. They will greet and check-in patients, collect patient information, assist with necessary paperwork, and fulfill other customer service or administrative duties.
Responsibilities:
- Welcome and direct patients
- Field patient questions
- Assist patients with paperwork
- Manage patient complaints and feedback
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Patient appointment scheduling
- Payment/Copayment collection
- Maintenance of patient charts and or electronic health records (EHRs)
Education and Experience required/degree and/or certification required (if applicable):
- HIgh school diploma or GED Equivalent
- Organized individual with attention to detail
- Dependable with a history of great customer service skills
- Strong commitment to ethical practice standards
- Uphold Freeman Health Partners policies and procedures and work collaboratively with other departments as required.
- Uphold the confidentiality standards of HIPAA, 42 CFR, and all other applicable state and local regulations.