Position: Client Experience Coordinator
Job Purpose: The Client Experience Coordinator will be tasked with executing tactics to continuously cultivate a culture of excellence that enhances Freeman Recovery Center’s mission and helps deliver a world-class care experience for every client in every level of care.
Reports To: Associate Director of Client Experience
Level of Supervision Required: General
Job Responsibilities
- Executes service excellence tasks designed to improve the overall experience of care.
- Helps create a culture of passion and commitment for exemplary service excellence.
- Helps analyze client experience data and feedback from client encounters to drive better care experiences.
- Works with clinical teams to strengthen service orientation and identify specific communication skills needed for effective, culturally appropriate, and empathetic communication with clients.
- Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the department and organization.
Education and Experience required/degree and/or certification required (if applicable):
- Excellent communication skills
- Some behavioral health experience preferred