Job Summary:
The Senior PASER supports the GI Ambulatory Surgery Center (ASC) by coordinating patient access, pre-registration, day-of-service registration, insurance verification, assigned preauthorization and pre-certification follow-up, financial counseling, collections, and administrative patient flow. The GI Clinic is responsible for scheduling and rescheduling GI procedures and transmitting the completed procedure schedule to the ASC. The Senior PASER receives and reviews the schedule, verifies administrative readiness, identifies discrepancies and missing requirements, and coordinates resolution with the GI Clinic and ASC clinical team. The Senior PASER does not independently schedule, reschedule, or change procedure appointments. The position maintains accurate Epic records, supports revenue-cycle activities, and provides courteous service consistent with Forrest Health standards. Clinical questions and decisions are referred to appropriately licensed staff.
Performance Expectations:
Patient Access, Registration, and Customer Service
- Greet and register patients and accompanying persons courteously; verify identity using approved registration procedures and protect confidentiality.
- Complete pre-registration and day-of-service check-in/check-out; verify demographics, guarantor information, coverage, referral details, and required administrative forms in Epic.
- Answer calls, document messages and route clinical questions, symptoms, bowel-preparation questions, and medication inquiries to the appropriate licensed staff.
- Inform patients of administrative arrival instructions and delays; communicate changes in the schedule to the ASC clinical team.
- Assist patients requiring interpreter services or other communication accommodations using approved resources.
GI ASC Schedule Receipt, Verification, and Coordination
- Receive the completed GI procedure schedule from the GI Clinic; review patient identifiers, scheduled procedure, date, arrival information, and administrative completeness against available orders and records.
- Identify missing referrals, orders, insurance authorizations, pre-certifications, and administrative documents before the procedure; coordinate resolution with the GI Clinic, designated authorization staff, and ASC leadership.
- Communicate discrepancies, cancellations, and requested changes to the GI Clinic, which retains responsibility for scheduling and rescheduling procedures; promptly relay clinic-confirmed schedule updates to ASC nursing and anesthesia personnel as applicable.
- Monitor the received schedule for administrative readiness, cancellations, and patient arrival status; do not fill openings, alter appointment times, or independently reschedule patients.
- Contact patients regarding approved administrative registration, payment, or arrival information when assigned; direct procedure scheduling changes to the GI Clinic and clinical preparation questions to licensed staff.
Insurance, Authorization, and Financial Responsibilities
- Verify eligibility, benefits, network status, deductibles, copayments, coinsurance, and applicable payer requirements for ASC services.
- Initiate, obtain, track, and document pre-authorizations, pre-certifications, and referrals as assigned; monitor expiration dates and changes in scheduled services.
- Prepare and explain good-faith or other approved patient cost estimates, including facility charges and known separate professional or anesthesia billing when applicable; avoid guaranteeing payer payment.
- Discuss approved financial assistance options and payment arrangements; collect and accurately post patient payments within policy.
- Review designated registration and revenue-cycle work queues, follow up on missing information and authorization-related denials, and escalate unresolved payer issues.
- Balance and reconcile daily cashier transactions, receipts, and deposits; maintain appropriate controls over payment information.
Operational Coordination, Quality, and Compliance
- Maintain accurate, timely, and complete Epic documentation and administrative work queue notes.
- Coordinate with the GI Clinic and ASC leadership to identify registration bottlenecks, authorization delays, schedule discrepancies, and patient-access issues affecting day-of-service throughput.
- Maintain organized front-desk areas and appropriate supplies; report equipment problems promptly.
- Protect protected health information and payment information in accordance with HIPAA, security standards, and organizational policy.
- Participate in orientation, continuing education, competency validation, process improvement, and quality initiatives.
- Demonstrate professional communication, reliability, sound judgment, and teamwork consistent with Forrest Health values.
- Perform other reasonably related duties as assigned.
Qualifications:
Education/Skills:
High school graduation or equivalent required. Basic business skills preferred. Must be computer literate.
Work Experience:
Three years of experience in management of clinical medical offices with at least one year of related
receptionist/patient account representative/registration coordinator experience and/or training. Equivalent
combination of education and experience will be considered.
Previous experience as a PASER, SR. PASER or REGISTRATION COORDINATOR I or II preferred.
Certification/Licensure:
None required.