Job Summary
The Senior PASER coordinates front-office and patient access functions for the Gastroenterology Clinic, including patient registration, appointment scheduling, referral management, insurance verification, pre-certification, financial counseling, collections, and accurate Epic documentation. Supports efficient provider schedules and positive patient experiences through proactive communication and timely resolution of administrative issues. The GI Clinic is responsible for scheduling GI procedures and sending the completed schedule to the Ambulatory Surgery Center; the Senior PASER supports this clinic-owned process in accordance with assigned scheduling duties and coordinates with the ASC without independently managing ASC registration or daily operations. This position works solely in the GI Clinic.
Performance Expectations
Patient Access & Front Office
- Greets patients and visitors professionally; manages check-in, check-out, telephones, messages, and timely routing of clinical inquiries to licensed personnel.
- Verifies demographic, guarantor, insurance, and referral information; completes accurate registration and pre-registration in Epic.
- Schedules and reschedules GI Clinic appointments, including new patient referrals and follow-up visits, according to provider templates and clinic guidelines.
- Monitors clinic schedules, confirmations, late arrivals, cancellations, no-shows, and referral work-queues; identifies and escalates access barriers.
GI Procedure Scheduling & ASC Coordination
- Coordinates scheduling of ordered GI procedures through the GI Clinic’s designated scheduling process, as assigned; confirms administrative information and required scheduling documentation.
- Ensures the completed clinic-generated procedure schedule is communicated to the ASC according to established deadlines and processes.
- Communicates scheduling changes, missing information, or discrepancies to the responsible clinic scheduler and ASC staff; does not independently alter the ASC schedule outside authorized clinic workflow.
- Refers questions about bowel preparation, medications, clinical readiness, and procedural risk to the appropriate licensed clinical staff.
Insurance, Authorizations & Financial Services
- Verifies eligibility, benefits, referral requirements, and authorization or pre-certification status for clinic services and ordered procedures, as assigned.
- Works with clinic and ASC counterparts to identify authorization deficiencies and avoid preventable delays, with clear ownership of assigned follow-up.
- Provides approved patient estimates, explains financial responsibility and available financial assistance resources, and documents arrangements accurately.
- Collects copayments and other authorized payments, issues receipts, and completes daily cashier reconciliation in accordance with policy.
- Monitors assigned billing, denial, and accounts-receivable work-queues; follows up on outstanding claims and escalates unresolved problems.
Coordination, Quality & Professionalism
- Maintains complete and accurate Epic scheduling, registration, insurance, and account notes; protects confidentiality and complies with HIPAA.
- Coordinates with the PASER Coordinator II, providers, Clinic Manager, clinical staff, and ASC Senior PASER to resolve administrative issues and support patient flow.
- Assists with status reports, workflow improvements, front-office training, and issue escalation as assigned; does not assume personnel-management authority unless formally delegated.
- Demonstrates tact, responsiveness, dependability, and respectful communication consistent with Forrest Health values.
Qualifications
Education/Skills: High school diploma or equivalent required; basic business skills and computer proficiency preferred.
Work Experience: three years of experience in clinical medical office management, including at least one year of related receptionist, patient account representative, or registration coordinator experience/training; equivalent combinations of education and experience considered.
Preferred Experience: Previous experience as a Registration PASER, Senior PASER, or Registration Coordinator I/II preferred.
Certification/Licensure: None required.