Job Summary
Responsible to the Electronic Resources Librarian, the Discovery and Access Specialist provides operational support of library systems, processes, and applications that support key library functions and services; provides assistance to faculty/staff on the application of technologies into library services; provides technical assistance for improving usability and discovery of resources; and provides technical assistance with data collection and reporting for assessment purposes. Knowledge, Skills, and Abilities
- Knowledge of university organization, key personnel, policies and procedures.
- Knowledge of current web accessibility compliance practices and methodologies, as well as the ability to stay current with the latest UI/UX trends.
- Ability to create and revise content within a CMS; with working knowledge of HTML and CSS.
- Knowledge and ability to use Microsoft Office applications.
- Knowledge of current Windows operating systems.
- Knowledge of Android and Apple mobile devices, including installing apps and configuring apps, network connections, and Web browser settings.
- Ability to use audiovisual equipment for instruction/presentation.
- Ability to demonstrate strong communication and listening skills; ability to interact effectively with diverse groups of people.
- Ability to devise and use effective strategies to gather information and solve problems; researching and reasoning skills.
- Ability to pay attention to detail.
- Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
- Ability to learn new tools, techniques, and systems.
- Ability to work independently and prioritize tasks.
Required Qualifications
- Bachelor’s degree in a relevant field and one year of experience in an academic setting, OR an equivalent combination of education and experience
Preferred Qualifications
- Experience using library and content management systems (e.g., Ex Libris Alma and Springshare).
- Proficient using data collection and analysis tools (e.g., Excel, Alma Analytics, Power BI, etc.).
- Experience creating guides and tutorials (e.g. using Camtasia and LibGuides).
Compensation & Benefits
- Job Family – IT Technician 3
- Starting Salary: MR 7 Salary Schedules
- For information on benefits please visit www.etsu.edu/human-resources/benefits/.
Application Instructions
- Non-Exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
- Employment contingent on a satisfactory background check.
ETSU is an equal opportunity employer.
University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.