Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. Under the direction of management, the incumbent performs analytical, technical, and program coordination functions supporting the operational effectiveness of the Unemployment Insurance (UI) Division. The incumbent analyzes workload, staffing, productivity, and performance data; evaluates operational trends; develops and implements tools, procedures, and reporting processes; and provides recommendations to management to support informed decision-making and achievement of Division, Branch, and federal program objectives. The incumbent serves as a technical resource and liaison between Division leadership, UI field offices, and internal and external stakeholders. Responsibilities include monitoring field office performance, identifying operational issues and improvement opportunities, promoting consistent application of policies and evaluative standards, coordinating Division-wide initiatives, and supporting staffing and recruitment activities.
Key Responsibilities Include:
· Analyze UI Center workload, staffing, productivity, timeliness, and quality data to identify trends, evaluate performance, and recommend operational improvements. · Develop, maintain, and enhance analytical tools, reports, and tracking systems to monitor Division and field office performance and progress toward established goals. · Review, develop, and implement procedures that operationalize UI Branch and Division policies, promoting consistency and effective program administration across field offices. · Serve as a technical resource and consultant to field office leadership by providing program guidance, analyzing operational challenges, and recommending solutions to workload and performance. · Provide management with timely analysis, evaluations, and recommendations regarding staffing allocations, resource needs, workload trends, and operational priorities. · Coordinate cross-Division initiatives, serve as a technical lead on assigned projects, and facilitate the implementation of new procedures, tools, and processes. · Support the Division Chief and office management teams through effective coordination, communication, and follow-through on Division priorities and operational directives. · Participate in Division and statewide workgroups to support program improvements, strengthen operational consistency, and advance UI Branch initiatives. The position requires strong analytical, organizational, problem-solving, and written and verbal communication skills; the ability to manage competing priorities and time-sensitive assignments; and the ability to interpret and communicate complex information to a variety of audiences. The incumbent must maintain current knowledge of UI systems, policies, procedures, performance standards, and factors affecting staffing and resource planning. This position may be headquartered in Sacramento, San Diego, or Riverside and may be eligible for rotational telework in accordance with EDD telework policy. Employees are expected to report to their assigned headquarters as required. Travel expenses to and from the assigned headquarters are the responsibility of the employee. Telework requires a reliable high-speed internet connection. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Working Conditions Visa Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment. Office/Cubicle Environment Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- ANALYST II
- ANALYST I Additional Documents
- Job Application Package Checklist
- Duty Statement Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website:
http://www.edd.ca.gov Special Requirements SOQ should not exceed one page. A cover letter or resume is not an acceptable substitute for a Statement of Qualifications. This SOQ is the first phase of the hiring process and will be used in the initial screening process. Responses must reflect the applicant’s own original work and may not be generated or assisted by artificial intelligence (AI) tools. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: Analyst II Analyst I For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Strong analytical, problem-solving, and organizational skills.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Experience preparing reports and making data-driven recommendations.
- Familiarity with UI systems, processes, and workforce trends.
- Collaborative mindset and ability to coordinate with multiple stakeholders across Divisions
- Experience with Microsoft Word, Excel, Visio and Outlook.
Benefits
Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. The SOQ should be typed and no more than one page in length, not less than 12-point font, single-spaced, with margins not less than one inch, including your first and last name along with the job code at the top right hand side of the page. SOQ must be numbered and completed in the exact order the following questions are presented:
- Describe a high-impact analytical project in which you independently identified a business problem or opportunity and used data to inform strategic decisions. Include the data and analytical methods used, how you communicated findings and influenced decisions, managed competing priorities or conflicting information, and measured results.
- Describe a situation where you helped implement or improve a process or procedure involving multiple teams or stakeholders. Explain your role, how you communicated the change, and the outcome. Background Investigation Requirement The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment. The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s). The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules. Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey Merit System Principles Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx