About Us
Our mission is to custom-design powerful experiences that impact the people who impact the world. Whether heliskiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas, Eleven experiences are a different kind of escape. Our lodges, chalets and beach houses are not found in traditional destinations - in a historic farming village high along the French-Italian border, on a rugged river in Patagonia, and in other unique locations away from the crowd. In each location, world-class food and lodging are combined with unique guided outdoor activities on mountains, in the backcountry and on the water for guests of all ages and all skill levels. By placing exceptional focus on our clients, hiring the most qualified and enthusiastic guides, providing the perfect mix of fun, excitement and the chance to push personal limits in a safe environment, Irwin Guides is setting the standard in the world of adventure sports and creating remarkable experiences for our guests.
Position Summary
The Sales Associate supports the Irwin Guides Admin team with day-to-day operations: booking trips, greeting and assisting guests in person, by phone, and by email, handling retail sales, and keeping the front desk running smoothly. The ideal candidate knows the outdoor industry and local activities, communicates clearly in writing and in person, pays close attention to detail, and is comfortable working both independently and as part of a fast-paced team.
- Status: Part-time, seasonal.
- Pay: Starting at $22 per hour, depending on experience and qualifications.
- Schedule: Some early mornings and late afternoons, weekends, and some holidays as needed during operational seasons.
- Location: In person at the Irwin Guides office in Crested Butte.
Responsibilities
Bookings and Guest Sales
- Handle day-activity bookings for summer and winter: guest communication, logistics, guest information, booking calendar, guide staffing, payments, and thank-you emails.
- Work with the Eleven Experience Managers to book Eleven guest activities and guides, and provide custom pricing as needed.
- Sell add-ons such as photographer days, catered lunches, additional guided days, and gear rentals.
Front Desk and Administration
- Tend to the Irwin Guides front desk, answer phones, and respond to sales calls, emails, and walk-in guests, visitors, and deliveries for all operations in the Irwin building.
- Send daily logistics emails with guide assignments and guest information.
- Keep the reception area organized and guest-ready.
- Enter and maintain guest information in The Guide Network (TGN) software.
- Handle general accounting tasks: processing tips, bank deposits, and credit payments/refunds.
Guide Operations Support
- Prepare for guest arrivals each morning: prepare guest rosters, greet guests, and collect waivers.
- Assign guide staff to day trips and courses and communicate assignments to the team.
- Monitor the radio on Irwin Cat Skiing's operational days and relay communications between guides and external resources during emergencies.
- Ensure all guides have returned from their daily assignments safely.
- Conduct weekly vehicle inspections.
- Support driving activity shuttles as needed.
Retail
- Assist retail customers and ring up sales on the Square POS.
- Restock retail products or sizes.
- Maintain a neat and clean retail shop.
Sales, Marketing, and Web
- Support the Irwin Guides Managers and Sales & Marketing team with print and online media, events, and advertising.
- Help promote and sell professional training programs (avalanche courses, wilderness medicine, Youth Leadership Program, corporate retreats, etc.).
- Help maintain the Irwin Guides website, newsletter, and social media content and schedules.
Qualifications
- At least 2 years of experience in an administrative role.
- Knowledge of the outdoor industry, local activities, and locations.
- Strong oral and written communication skills.
- Attention to detail, awareness of deadlines, and responsiveness to delegation.
- Comfort working independently and on a fast-paced team.
- Gunnison Valley resident, able to work in person at the Crested Butte location.
- Flexibility to work early mornings, late evenings, weekends, and holidays as needed.
Physical Requirements
- Ability to lift 50+ pounds repeatedly.
- Ability to sit and work at a computer for extended periods.