Company Overview
Duck Duck Rooter is a full-service plumbing company dedicated to meeting customers’ needs around the clock. We provide comprehensive plumbing services, competitive compensation, and a supportive benefits package. Our team handles the diverse demands of the industry with professionalism and reliability.
Schedule
On-call and regular hours
Night shifts, holidays, and weekends
Responsibilities
- Perform plumbing installations, replacements, repairs, and maintenance
- Diagnose and troubleshoot plumbing issues across all aspects of the plumbing industry
- Plan and execute jobs efficiently while ensuring high-quality workmanship
- Coordinate with customers to understand needs and provide clear explanations and estimates
- Maintain clean and safe work sites, adhere to all safety protocols and local codes
- Communicate effectively with team members and management regarding job status and any issues
- Use own tools and equipment as required (see Tools & Equipment below)
- Job scheduling and dispatch
- Creating and updating work orders, estimates, and invoices
- Recording time, material usage, and parts on jobs
- Accessing customer history, warranties, and service agreements
- Photo and note capture for job documentation
- Invoicing customers and processing payments (as applicable)
- Ability to generate and read service reports, quotes, and.
Qualifications & Skills
- Proven experience in all aspects of plumbing (residential and/or commercial)
- Strong diagnostic and problem-solving abilities
- Knowledge of local plumbing codes and best practices
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
- Valid plumbing license or be willing to obtain as required by local regulations
- Valid driver's license and clean driving record
- Must provide own professional tools
- Familiarity with service routing, inventory checks, and real-time communication with dispatch
- Proficient with ServiceTitan or equivalent field service management software
Benefits That Take Care of You and Your Family:
Your work builds our company. Our benefits build your future. We invest in your health, your financial security, and your success.
Health and wellness
- Medical coverage through Cigna: choose from three PPO plans or an HSA-eligible plan. Pharmacy coverage and virtual visits are included, so care is available when and where you need it.
- Dental coverage through Cigna: select from 3 plan options to fit your needs and budget.
- Vision coverage through Anthem Blue Cross Blue Shield.
- Supplemental health coverage: extra protection with Accident, Critical Illness and Hospital Indemnity plans.
Protection, paid for by us
- Long-term disability: covered at no cost to you.
- Basic life and AD&D insurance: also, at no cost to you.
- Want more protection? Add voluntary short-term disability or additional life and AD&D coverage with low weekly premiums.
Build your financial future
- 401(k) with employer match: we help you save for retirement.
- HSA and Flexible Spending Account options: use pre-tax dollars for health and family expenses.
- Incentive compensation: opportunities to earn more for your performance.
- Tool reimbursement program: we help cover the cost of the tools you need to do the job.
Extras that make a difference
- Travel assistance and pet insurance: because the things you care about matter to us too.