Mitigation Estimator / File Quality Specialist
Rocky Mountain Restoration | Mesa, AZ Full-Time | Water Mitigation, Mold & Asbestos Remediation
About Rocky Mountain Restoration We offer help to those in crisis and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services. Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you’re looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you’re in the right place. Rocky Mountain Restoration believes in investing in our team members. When you join our team you will receive personal and professional growth opportunities. We know that we are only as good as our team.
Position Summary As a Mitigation Estimator / File Quality Specialist, you'll play a key role in ensuring water mitigation, mold remediation, and asbestos abatement projects are accurately documented, properly scoped, and efficiently processed from initial assessment through final billing. This position combines restoration estimating, documentation quality control, and insurance coordination to support smooth project execution and timely billing. You'll work closely with mitigation technicians, project managers, insurance adjusters, and administrative staff to ensure job files meet company and carrier standards while helping projects move forward efficiently. This is a fast-paced, detail-oriented role with a direct impact on operational success, revenue cycle efficiency, and customer satisfaction. Whether you're experienced in restoration estimating or looking to expand your expertise, we offer professional development, team support, and opportunities for advancement within a growing restoration company.
Key Responsibilities
File Quality Control & Documentation
- Conduct real-time reviews of water mitigation, mold remediation, and asbestos abatement job files using systems such as MICA, DASH, and Docusketch.
- Verify scope accuracy, completeness of documentation, and proper capture of field data.
- Identify documentation deficiencies that may delay billing, impact claim approval, or require additional field visits.
- Perform comprehensive audits of job files to ensure compliance with company procedures, applicable regulations, and insurance carrier requirements.
- Review and organize file notes, photographs, moisture readings, drying logs, remediation documentation, and supporting records.
- Ensure job files are accurate, complete, and properly maintained throughout the project lifecycle.
Estimating & Insurance Coordination
- Prepare preliminary water mitigation, mold remediation, and asbestos abatement estimates using field documentation, Docusketch data, and restoration estimating software.
- Develop and review detailed mitigation and remediation estimates in Xactimate.
- Evaluate project scopes to ensure all necessary mitigation and remediation services are accurately captured and supported by documentation.
- Assist with supplement preparation, estimate revisions, and communication with insurance carriers when necessary.
- Review estimates for accuracy, completeness, and alignment with applicable insurance carrier guidelines.
- Support timely invoicing and revenue cycle management through accurate scope development and complete documentation.
Project Coordination & Communication
- Coordinate closely with mitigation, remediation, production, and administrative teams to ensure efficient project execution and file completion.
- Communicate professionally with customers, insurance adjusters, and internal teams regarding documentation, estimates, and claim requirements.
- Identify and resolve file discrepancies or missing information before they impact project timelines or billing.
- Maintain accurate documentation and records within company systems.
- Support continuous improvement of estimating, documentation, and file quality processes.
Qualifications
- High school diploma or equivalent required.
- 2+ years of experience in restoration estimating, mitigation, remediation, or a related industry preferred.
- Experience with insurance-based estimating and Xactimate preferred.
- Familiarity with water damage mitigation, structural drying, mold remediation, and asbestos abatement processes.
- Understanding of mitigation and remediation methods, equipment, materials, and industry documentation requirements.
- Knowledge of IICRC standards and applicable mold or asbestos remediation regulations is a plus.
- Strong organizational skills and exceptional attention to detail.
- Excellent communication, customer service, and problem-solving skills.
- Ability to manage multiple projects, deadlines, and priorities in a fast-paced environment.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Experience with Docusketch, MICA, DASH, or similar restoration management systems is a plus.
- Self-motivated, professional, and team-oriented mindset.
- Ability to collaborate effectively with field operations, project management, and administrative teams.
Compensation
- Competitive Pay: $60,000 - $65,000 Based on experience and qualifications.
- Additional Pay: Performance-based bonus opportunities.
Benefits
- Choice of four medical plans, including one with $0 employee payroll cost.
- Flexible Spending Accounts (FSA) for medical and dependent care expenses.
- Health Savings Account (HSA) available with a high-deductible health plan.
- Vision and dental insurance, with two dental plans to choose from.
- Company-paid short-term and long-term disability insurance.
- Company-paid life insurance.
- 401(k) with company matching.
- Additional benefits, including hospital indemnity, critical illness, and accident coverage.
- Paid time off and paid holidays.
- Professional training and career advancement opportunities.
- Work Life Balance | Hybrid work-from-days avaialble after training period
Why Join Rocky Mountain Restoration? At Rocky Mountain Restoration, you're more than an employee - you're an important part of a team dedicated to helping people recover from unexpected property damage. We believe in doing the right thing, supporting our employees, and delivering exceptional service to our customers. We value accountability, teamwork, professional growth, and the attention to detail that makes a meaningful difference in every project. You'll have the opportunity to contribute to a respected restoration company with a strong reputation in the Phoenix metro area while developing your expertise in water mitigation, mold remediation, and asbestos abatement. Ready to make an impact? If you're detail-oriented, organized, and passionate about delivering quality work, we'd love to hear from you. Apply today and join a team that restores more than properties - we restore lives.
