POSITION: Customer Service Representative I - Franklin
POSITION SUMMARY:
This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients
.
We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries.
Our customers
trust
Drake Software for comprehensive product excellence and value
.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phon
e,
em
ail
and live chat, ensuring prompt a
nd
accur
ate
solutions.
Interviews end user to determine root c[]{style="background: transparent; margin: 0px; padding: 0px; font-weight: inherit; font-stretch: inherit; font-style: inherit;
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