Customer Service Representative - Franklin

POSITION: Customer Service Representative I - Franklin POSITION SUMMARY: This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients . We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value . ESSENTIAL DUTIES and RESPONSIBILITIES: Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phon e, em ail and live chat, ensuring prompt a nd accur ate solutions. Interviews end user to determine root c[]{style="background: transparent; margin: 0px; padding: 0px; font-weight: inherit; font-stretch: inherit; font-style: inherit; "}