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Job description
DOGPOUND Client Services Associate
THE FACE AND FRONTLINE OF DOGPOUND: the ultimate DOGPOUND Brand Ambassador, you are the first client experience and point of contact for DOGPOUND. Energetic, charismatic, authentic, thrives on a community, and works well in a team / family environment. Experienced, with an eagerness to grow and learn more.
Requirements and Responsibilities:
- Must possess a high level of technological proficiency: all Apple OS and Google Drive platforms; MINDBODY experience is highly desired.
- Exceptional verbal/written communication; can construct professional, informative, well-written correspondence to be viewed by clients, staff, and management.
- Team Player: You will be coordinating efforts between different levels of the internal DOGPOUND structure, and it is
important, that you are able to work well alongside others.
- Smashes time management skills, with an organized, efficient, and reliable approach; CSA will be in charge of everything schedule-related.
- Comfortable working with “VIP” clients; DOGPOUND treats our clients interactions with the utmost discretion, working under the guidelines of NDA (non-disclosure agreements).
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- Dominates in multi-tasking with attentive, professional conduct; has the capacity to function efficiently in a high energy environment.
- Possesses the qualities to maintain a positive relationship with both prospective and current DOGPOUND family.
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- Expected to have the flexibility to work some holiday/weekend/early morning and late evenings.
Education and Experience:
- High School diploma/GED required.
- Higher education (Bachelor’s, Master’s, etc) preferred but not required.
- CPR/AED certification a plus (may be acquired through DOGPOUND continuing education program).
- Customer service/sales experience required (particularly in luxury/high-end settings) preferred (not required) for the right candidate; CSA must be able to showcase knowledge of DOGPOUND brand, products, and services to all future and current clients.
The Perks
- Competitive hourly rate.
- Complimentary use of facility (off-peak hours).
- Potential for company equity/related incentives if eligible.
- Prospect of advancement within company structure.
- Potential for Full-time position (with benefits).