Client Services Associate

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Job description

DOGPOUND Client Services Associate

THE FACE AND FRONTLINE OF DOGPOUND: the ultimate DOGPOUND Brand Ambassador, you are the first client experience and point of contact for DOGPOUND. Energetic, charismatic, authentic, thrives on a community, and works well in a team / family environment. Experienced, with an eagerness to grow and learn more.

Requirements and Responsibilities:

• Must possess a high level of technological proficiency: all Apple OS and Google Drive platforms; MINDBODY experience is highly desired.
• Exceptional verbal/written communication; can construct professional, informative, well-written correspondence to be viewed by clients, staff, and management.
• Team Player: You will be coordinating efforts between different levels of the internal DOGPOUND structure, and it is

important, that you are able to work well alongside others.

• Smashes time management skills, with an organized, efficient, and reliable approach; CSA will be in charge of everything schedule-related.
• Comfortable working with “VIP” clients; DOGPOUND treats our clients interactions with the utmost discretion, working under the guidelines of NDA (non-disclosure agreements).

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• Dominates in multi-tasking with attentive, professional conduct; has the capacity to function efficiently in a high energy environment.
• Possesses the qualities to maintain a positive relationship with both prospective and current DOGPOUND family.

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• Expected to have the flexibility to work some holiday/weekend/early morning and late evenings.

Education and Experience:

• High School diploma/GED required.
• Higher education (Bachelor’s, Master’s, etc) preferred but not required.
• CPR/AED certification a plus (may be acquired through DOGPOUND continuing education program).
• Customer service/sales experience required (particularly in luxury/high-end settings) preferred (not required) for the right candidate; CSA must be able to showcase knowledge of DOGPOUND brand, products, and services to all future and current clients.

The Perks

• Competitive hourly rate.
• Complimentary use of facility (off-peak hours).
• Potential for company equity/related incentives if eligible.
• Prospect of advancement within company structure.
• Potential for Full-time position (with benefits).