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Added 26 mins ago
DN
Call Center Representative-Operator PART TIME
Dent Neurologic Group LLP
Amherst, NY
- Part-time
Added 8 days ago
Licensed Practical Nurse - Clinical LPN - Headache/Migraine
Dent Neurologic Group LLP
Amherst, NY
Added 9 days ago
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Dent Neurologic Group LLP
Amherst, NY
Added 14 days ago
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Dent Neurologic Group LLP
Amherst, NY
Added 15 days ago
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Dent Neurologic Group LLP
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Added 16 days ago
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Dent Neurologic Group LLP
Amherst, NY
Added 21 days ago
DN
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Dent Neurologic Group LLP
Buffalo, NY · Amherst, NY
- Full-time
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Added 21 days ago
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Dent Neurologic Group LLP
Amherst, NY
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Dent Neurologic Group LLP
Amherst, NY
- Part-time
Added 21 days ago
Registered Nurse - Phone Triage
Dent Neurologic Group LLP
Amherst, NY
Working Hours: Monday-Friday, 8 hours per day / 5 days per week · Monday-Friday 8 hours per day / 5 days per week
Added 21 days ago
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
Amherst, NY
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
Amherst, NY
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
Amherst, NY
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP
Amherst, NY · Orchard Park, NY
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Dent Neurologic Group LLP
Amherst, NY
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Dent Neurologic Group LLP
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Dent Neurologic Group LLP

Call Center Representative-Operator PART TIME

Amherst, NY, United States

Part-time

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Job details

Job type: Part-time
Working hours: 20 hours/week
Posting language: English

Original job description

•

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits:
Work-Life Balance(no overnight shifts)
Medical, Dental& Vision Plans
Life Insurance
401(k) Retirement Plan
Critical Illness, Accident, & Legal Plans
Wellness Program
Learning & Development Opportunities
Paid Time Off
Paid Holidays
Free Onsite Parking at All Locations

Schedule: PART-TIME, schedule varies. Between Monday-Friday, between 8:00am-5:00pm. MINIMUM 20 hours/week Location: Amherst, NY

Responsibilities:

Provide excellent customer service in all interactions with patients, clinical support staff, management, and provider
Transfer telephone calls to appropriate locations, departments and personnel within the organization
Transfer patients to proper clinical resources for health care questions and to proper clerical resources for non-clinical support
Work with referring provider offices to schedule patients in a timely and accurate manner, to meet both patient and provider needs
Create and update patient accounts with demographic and insurance information
Confirm and cancel patient appointments for all specialties and multiple ancillary services
Page on call provider for hospital consult requests
Work with support staff to provide external providers with immediate access to Dent providers for emergent requests
Completes clerical duties in a time efficient manner as set forth by the Manager
Functions as a member of the health care team related to patient care by interactions and cooperation with physicians and other health care professionals
Meet or exceed key performance indicators; tone, accuracy, call volumes, response times, and average durations

Skills & Experience Necessary:

Ability to maintain strict confidentiality
Good verbal communication, interpersonal and telephone skills
Good working knowledge of medical terminology
Good planning, organizational, and problem solving skills
Ability to work independently or within a team environment
Willing and able to work overtime as required to meet operational needs and perform all duties
Availability for departmental meetings, which may require reporting early and staying late
Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines

Preferred Experience

1-year experience in a call center or customer service environment

Compensation:

Most candidates will start within the first quartile of the pay range
Rates are commensurate with experience

EEO Statement: DENT Neurologic Institute is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

• •

PART-TIME, schedule varies. Between Monday-Friday, between 8:00am-5:00pm. MINIMUM 20 hours/week MINIMUM 20 hours/week

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More about this job

Skills

Customer service
Guide staff
Transfer patients
Patient care
Confidentiality
Communication skills
Medical terminology
Problem solving
Work independently
Reporting
Office equipment

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