How you'll help us Keep Climbing (overview & key responsibilities)
The Manager, Cargo GSAs, is responsible for overseeing and managing all global Cargo General Sales Agent (GSA) activities. This includes, but is not limited to, administering all GSA contracts, leading and executing end-to-end GSA tender processes, and collaborating with Regional Heads to develop and drive sales targets and strategies. The role is also responsible for producing monthly and annual performance reports, partnering with internal divisions to implement best practices, and identifying opportunities to enhance processes with a strong focus on efficiency and consistency
The Manager, Cargo GSAs, reporting to GM, Global Partnerships, provides comprehensive support to regional sales teams in the day-to-day management of GSA activities and global performance reporting. The role includes supporting regional meetings and ensuring alignment across markets.
The Manager works closely with the internal Legal department on all aspects of contract execution and renewals, ensuring compliance and timely processing. In addition, the role partners with Finance teams to develop and maintain efficient, accurate processes covering all financial aspects of GSA relationships, including payments, collections, and audit oversight.
This position also collaborates with Marketing to support GSA-related customer events, ensuring consistent brand representation and alignment with corporate standards.
Summaryof responsibilities (not comprehensive of all tasks):
- Administer,manage and Maintain all Cargo GSA contracts. Including leading all GSAtender proposals end-to-end from initiation to final award.
- Provide ongoingsupport to region sales team by developing and delivering monthly andannual performance reports driving accountability and performance acrossall regions.
- Actively supportand participate in regional meetings, delivering insights andrecommendations on GSA performance, trends, and growth opportunities.
- Serve as acentral point of coordination between GSAs and internal stakeholdersglobally, ensuring effective communication, alignment, and collaborationacross all regions.
- Partner withFinance teams to develop and maintain efficient, accurate processes forpayments, collections, auditing and financial reporting related to GSAsactivities.
- Collaborate withthe passenger GSA commercial team to align the best practices ensuringconsistency across the brand on objectives, execution, and deliverables.
- Work closelywith Legal teams to manage contract drafting, execution, and complianceensuring all contractual obligations and risk considerations are properlyaddressed
- Partner withMarketing teams to ensure brand consistency and effective execution ofGSA-led customer events
What you need to succeed (minimum qualifications)
- Minimum of 3+years of cargo sales and account management experience is required.
- The successfulcandidate will possess: a results-oriented, proven track record ofmanaging global or regional clients in the air freight industry or otherB2B verticals
- The ability toplan and implement sales strategies and initiatives aligned with CargoDivision goals and objectives and in alignment with fellow Global andStrategic Accounts team members.
- Strongorientation towards consultative account management and the understandingof how to create and maintain profitable business relationships with topassigned cargo accounts.
- A demonstratedtrack record of managing revenue-generating projects with measurablegoals.
- Must possessanalytical thinking, strong negotiation skills, and solid decision-makingabilities.
- A desire tocontinually develop negotiation and analytical skills, as well as theability to produce action plans based on data and market intelligence.
- Must be able tobalance multiple competing priorities in a demanding, fast-pacedenvironment, be comfortable in front of senior level executives and haveexceptional presentation, oral and written skills.
- Must haverelationship building abilities, be customer-focused and have goodplanning and organizational multi-tasking abilities while workingindependently.
- Strongprofessional demeanor, be able to work under pressure, meet shortdeadlines, balance multiple and rapidly shifting priorities with littledirect supervision.
- In-depth cargoindustry knowledge
- Proficiency withMicrosoft Office products
- Must possess acurrent passport and have the ability and flexibility to travel andrepresent Delta Cargo at account, JV, and internal meetings as well asindustry functions both domestically and internationally.
- Able to travel50% of the time needed depending upon location / account assignments
- Must beperforming satisfactorily in current position.
- Additionally,candidate must demonstrate leadership capabilities amongst field sales andcan disseminate information professionally in alignment with Delta corevalues
- Consistentlyprioritizes safety and security of self, others, and personal data
- Embraces diversepeople, thinking, and styles
- Possesses a highschool diploma, GED, or high school equivalency
- Is at least 18years of age and has authorization to work in the United States
What will give you a competitive edge (preferred qualifications)
- +5 years ofcargo/cargo sales experience
- Bachelor’sDegree
- Experience beingself-reliant for data needs using Tableau and other tools
- Salesforce.comexperience highly desired
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
- Competitivesalary, industry-leading profit sharing program, and performanceincentives
- 401(k) withgenerous company contributions up to 9%
- Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
- Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits
- Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
- HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
- Domestic andInternational space-available flight privileges for employees and eligiblefamily members
- Careerdevelopment programs to achieve your long-term career goals
- World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
- BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
- Recognitionrewards and awards through the platform Unstoppable Together
- Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here