Posting Details
Position Information
Posting Number PT786
Job Title
CALL CENTER OPERATOR POOL
Department Student Enrollment Center
Position Type Non-Exempt
Employment Status Part-Time
Salary $10.00 / Hourly
Open Date 11/12/2025
Close Date
Open Until Filled No
Position Summary Information
Job Description Summary The purpose of this position is to provide clerical and reception support to a department and for related department activities. This is accomplished by answering the phone and providing information, directing callers and visitors to activities and information, processing forms and correspondence. Other duties include entering information and maintaining records, mailing documents, and assisting with other general office activities.
Minimum Qualifications High school diploma or GED equivalency. Six months office/clerical related experience.
Required Job Knowledge, Skills, Abilities Demonstrated ability to problem solve by questioning, organizing, researching, analyzing, processing, and interpreting information. Ability to work independently and as a team member. Ability to handle multiple tasks and responsibilities. Ability to learn and adhere to the college policies and procedures.
Preferred Qualifications Call center experience Higher education experience
Special Instructions to Applicants This is a security-sensitive position. Employment resulting from this advertisement is subject to federal laws requiring verification of identity and authorization to work in the United States. Employment is contingent upon the successful completion of a criminal background check and reference checks. The College reserves the right to cancel, extend, or otherwise modify recruitment actions. Del Mar College is an Equal Opportunity Employer. Upon request, reasonable accommodations will be provided to qualified individuals with disabilities throughout the application process. Del Mar College supports veteran employment and provides consideration to qualified veterans consistent with Texas law. This position is not eligible for employment visa sponsorship now or in the future.
Our Culture Del Mar College is committed to fostering a culture aligned with The Viking Way, which emphasizes respect, integrity, collaboration, accountability, and a commitment to excellence. Employees are expected to contribute to a positive work environment by demonstrating professionalism, supporting colleagues and students, and engaging in continuous learning and development. In support of the College’s Strategic Plan 2024–2029, Guiding Star III: Cultivate, all employees are encouraged to actively participate in opportunities that promote personal and professional growth, advance a culture of belonging, and strengthen the College’s ability to serve its students and community.
Job Duties
Job Duty Answers the phone, takes messages and refers callers as appropriate. Refers visitors to other departments and areas of the college. Maintains calendars, open and route mail/assist with mailings (stuff envelopes, mail/email schedules, receipts, and other information requested by students, faculty and staff), composes correspondence and maintains files of documents and related information. Promotes Recruitment & Outreach initiatives through outgoing calls to prospective & current students.
Job Duty Enters information into records storage systems and files documents.
Job Duty Verifies and submits forms or documents to other offices, including student data, special program information, class schedules or tuition information.
Job Duty Utilize the Student Information System to process and research student questions in regards to their admission status. Image and prepare all related student admissions information via the college’s document imaging system.
Job Duty Maintain current knowledge of international student admissions protocols and policies. Work day, evening and weekend hours as needed to support admissions and registration initiatives and special events throughout all College campuses and centers.
Job Duty Maintain communications with prospective students’ admissions inquiries via email and other related electronic methods. Additional related duties may be assigned.