Quality Control Specialist
Richardson, TX • In-Office • Full-Time
AUDIT. RESOLVE. PROTECT.
Do you love finding the one number that doesn't add up?
At DebtBlue, we believe financial freedom starts with empathy, transparency, and knowledge. Our Quality Control team makes sure every client draft, payment, and settlement lands exactly where it should. As a Quality Control Specialist, you'll research and resolve draft, audit, and transaction issues, keeping settlements on track and protecting the trust our clients place in us. You'll report to the Quality Control Manager and join a Top Workplaces team with 20+ years of experience helping families regain financial stability.
Duties & Responsibilities
- Keep drafts current. Update client drafts based on client requests, accurately and on time.
- Find the problem. Research client files to identify and resolve transactional issues with payments and performance fees.
- Keep settlements moving. Process third-party requests to clear, pend, cancel, or modify creditor settlement payments, and process scheduled settlement payments with a full audit for accuracy.
- Save the agreement. When a client account is sold to another collection agency, contact the new creditor and work to reestablish the previous settlement agreement.
- Close the loop with Accounting. Submit refund and fee-referral requests to the accounting department.
- Step in where needed. Assist with account underwriting, verification, and approvals as volume requires, along with other duties that support department operations.
Qualifications
This role is built for detail-oriented problem solvers who stay accurate at high volume. If you enjoy tracing an issue back to its source and fixing it for good, you'll fit right in.
- Strong attention to detail and accuracy in continuous, high-volume data entry
- Strong problem-solving and critical-thinking skills
- Clear communication skills and the ability to work effectively with creditors, third parties, and internal teams
- Proficient in Microsoft Office, SharePoint, Windows OS, and CRM platforms
- 1–2 years of financial industry experience (collections, payment processing, mortgages, or claims reconciliation) preferred
- Bilingual (English/Spanish) a plus
Educational Requirements
- High school diploma or GED required
Compensation
- Hourly rate - $18.00 based on experience.
- Overtime - eligible for overtime pay for hours worked over 40 in a workweek.
- Pay schedule - paid biweekly.
Benefits
- Paid training and certification
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) retirement plan with company match
Work Environment
This is an in-office role on our Quality Control team in Richardson, TX - not remote. Expect a high-volume, fast-paced environment with continuous data entry, regular contact with creditors and third parties, and a team that treats accuracy as part of taking care of our clients.
DebtBlue is an Equal Opportunity Employer committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. If you need a reasonable accommodation during the application or hiring process, please contact [HR email]. We encourage individuals from all backgrounds to apply.