Essential Duties and Responsibilities
· Greet customers, discuss requested services, and accurately record pet information and instructions.
· Bathe, dry, and prepare pets for grooming; provide applicable full-service bath packages and walk-in à la carte services within training and authorization.
· Monitor animal behavior and use appropriate handling and safety procedures; escalate concerns when a service cannot be performed safely.
· Answer calls, schedule grooming appointments, and maintain customer service standards.
· Clean and sanitize bathing areas, grooming equipment, workstations, and shared areas.
· Support retail activities and assist with store events.
· Perform other related duties as assigned.
Qualifications and Competencies
· Prior bathing or grooming experience preferred but not required.
· Successful completion of required in-store training; willingness to participate in additional training.
· Strong attention to detail, time management, customer service, and compassionate animal handling.
Work Schedule
Positions may be full-time or part-time based on staffing needs, except where a particular assignment specifies otherwise. Store operating hours: Monday–Saturday, 8:00 a.m.–7:00 p.m.; Sunday, 10:00 a.m.–6:00 p.m. Individual shifts vary; weekend availability is important. The store is generally closed on Christmas, New Year’s Day, Thanksgiving, Labor Day, Independence Day, and Memorial Day, but management may elect to open. Scheduling and any overtime are subject to business needs and applicable law.
Benefits
Full-time employees: company-provided PTO and medical benefits, subject to plan and policy eligibility. Part-time employees: paid leave as applicable under Colorado law and company policy. All eligible employees: non-matching 401(k) retirement plan and employee discount, subject to applicable plan terms. Colorado paid sick leave applies to eligible employees regardless of full-time or part-time status.
Physical Requirements and Work Environment
Extensive standing; frequent walking, bending, reaching, and movement throughout the workplace; ability to lift up to 50 pounds, with reasonable accommodation where required. Work occurs around animals and requires comfort in a pet-focused environment. Must be comfortable handling, lifting, and interacting with animals. Reasonable accommodations may be available to enable qualified individuals to perform essential functions.
Travel
Event participation may be required.
Additional Information
This description summarizes the role and is not an exhaustive list of duties. Duties and schedules may change based on business needs, consistent with applicable law. This description does not create a contract of employment. Compensation, paid leave, overtime, and benefits are administered under applicable law and governing company plans and policies.
Requirements
Qualifications and Competencies
· Prior bathing or grooming experience preferred but not required.
· Successful completion of required in-store training; willingness to participate in additional training.
· Strong attention to detail, time management, customer service, and compassionate animal handling.
Benefits
Benefits
Full-time employees: company-provided PTO and medical benefits, subject to plan and policy eligibility. Part-time employees: paid leave as applicable under Colorado law and company policy. All eligible employees: non-matching 401(k) retirement plan and employee discount, subject to applicable plan terms. Colorado paid sick leave applies to eligible employees regardless of full-time or part-time status.
