About the Role This is primarily a people management role, not a hands-on BA position. The ideal candidate brings extensive BA history - ideally with prior management experience, or at minimum experience as a Lead - and is ready to step into a leadership position overseeing up to 16 direct reports. Strong people management skills are the top priority; insurance industry experience is a plus. This role operates in a learn-as-you-go environment that rewards adaptability, initiative, and comfort with ambiguity.
- Infrastructure track: A technical background in data, infrastructure, or cloud is helpful, as this manager will mentor and coach BAs working in those areas.
- Guidewire track: A background in database integration is helpful for this track.
What You'll Do People Leadership & Team Development
- Lead, manage, and develop a team of up to 16 Business Analysts, providing day-to-day guidance, coaching, and mentorship.
- Hire strong talent and support business continuity through thoughtful succession planning.
- Coach BAs on skills development, including business acumen, technical skills, and professional growth.
- Foster an engaged, high-performing team culture with a focus on continuous learning and development.
Process & Governance
- Identify opportunities to document guidelines and best practices where they may not currently exist.
- Support the development and standardization of BA processes, tools, and frameworks across the team.
- Lean on HR and training resources to support team development and onboarding.
Stakeholder & Cross-Functional Collaboration
- Partner with IT leadership, HR, and cross-functional stakeholders to align BA capabilities with organizational priorities.
- Support the growing complexity of a large BA portfolio by ensuring proper leadership coverage and team structure.
What Skills You Need
- Bachelor's degree in a technical field required; Master's degree preferred but not required.
- Extensive Business Analysis background with prior people management experience strongly preferred; Lead-level BA experience considered.
- Comfortable operating in ambiguous, evolving environments with limited predefined structure.
- Adaptable, quick learner with a demonstrated commitment to continued education and professional growth - certifications and upskilling are viewed favorably.
- Stable career history demonstrating commitment and depth of experience across organizations.
- Strong people management skills - this is the most critical qualification for this role.
- Insurance industry background preferred but not required.
Infrastructure Track - Preferred Additional Skills
- Technical background in data, infrastructure, or cloud environments.
- Ability to mentor and coach BAs working in infrastructure-focused areas.
Guidewire Track - Preferred Additional Skills
- Database integration background.
- Familiarity with Guidewire platforms preferred.