JOB DESCRIPTION – BREAKFAST ATTENDANT
POSITION: Breakfast Attendant REPORTS TO: Xperience Manager / General Manager
MINIMUM REQUIREMENTS:
- High School Diploma or equivalent preferred
- Previous food service, hospitality, or customer service experience preferred
- Food Handler Certification (or ability to obtain within required timeframe)
SCHEDULE REQUIREMENTS:
- Early morning availability required
- Typical schedule between 6:00am – 11:00am
- Ability to work weekends and holidays as needed
SUMMARY / OBJECTIVE
The Breakfast Attendant is responsible for the setup, maintenance, and breakdown of the complimentary breakfast service at The Sage. This position plays a key role in guest satisfaction by ensuring a clean, well-stocked, and welcoming breakfast experience. The Breakfast Attendant delivers friendly, attentive service while maintaining food quality, safety, and sanitation standards consistent with hotel policies and brand expectations.
CONCEPT CORE VALUES
- Guest Satisfaction – Provide a warm, efficient, and enjoyable breakfast experience that exceeds guest expectations.
- Associate Satisfaction – Contribute to a respectful, collaborative work environment that supports team success.
- Community – Reflect pride in Santa Fe’s hospitality culture through thoughtful service and local awareness.
- Transparency – Maintain open, honest communication with team members and management.
- Accountability – Take ownership of cleanliness, food quality, inventory, and guest experience.
- Innovation – Identify opportunities to improve breakfast flow, presentation, and efficiency.
GENERAL RESPONSIBILITIES
- Deliver consistent, friendly guest service during breakfast hours
- Prepare, maintain, and break down the breakfast area according to hotel standards
- Ensure food safety, cleanliness, and presentation at all times
- Communicate effectively with management and Front Desk regarding guest needs or issues
SPECIFIC RESPONSIBILITIES
➤ Operations
- Set up the breakfast area prior to service, including food stations, beverages, utensils, and seating areas
- Stock, replenish, and monitor breakfast items throughout service to ensure availability and freshness
- Break down breakfast area after service and prepare space for daily operations
- Follow all Standard Operating Procedures (SOPs) related to breakfast service
➤ Food Safety & Sanitation
- Adhere to all food handling, sanitation, and health department regulations
- Monitor food temperatures and quality throughout service
- Properly store, label, rotate, and dispose of food items using FIFO practices
- Maintain cleanliness of counters, tables, floors, equipment, and back-of-house areas
➤ Guest Experience
- Greet guests in a courteous, welcoming manner and assist with breakfast-related questions
- Respond promptly and professionally to guest requests or concerns
- Maintain a calm, friendly demeanor during peak breakfast periods
- Act as a brand ambassador for The Sage by delivering approachable, value-driven service
➤ Inventory & Communication
- Monitor inventory levels of food, beverages, and paper goods
- Communicate shortages, waste, or supply needs to management
- Coordinate with Front Desk and management regarding guest flow or special needs
OPTIMUM ATTRIBUTES
- Strong customer service and interpersonal skills
- Detail-oriented with a focus on cleanliness and presentation
- Reliable, punctual, and organized
- Ability to work independently and as part of a team
- Ability to work efficiently in a fast-paced environment
- Professional appearance and positive attitude
- Ability to maintain composure during high-volume service periods