Front Desk

SUMMARY

Provides guests with excellent customer service while taking reservations, and checking guests in and out in

an accurate/thorough manner. Balances the daily accounting records and completes the necessary

paperwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

? Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk

in guests and reservations using established selling procedures and yield management techniques.

Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides

customer service, including message taking, setting wake up calls, providing directions and other

information as needed. Follows the "stick to the basics policy". Encourages use of the companyoperated

restaurants.

? Follows proper cash and credit card handling procedures. Accurately completes required paperwork

and cash out procedures. Completes a bucket-to-board daily. Communicates information to other

shifts in the daily logbook.

? Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel

equipment, such as fax machines, copiers, and the PMS system are maintained properly and

secured.

? Provides excellent customer service that goes above and beyond the expectations of the hotel

guests. Conducts themselves in a professional, courteous manner at all times. Observes the

company's 10-4 rule. Immediately addresses all guest requests. Never says "no" to a guest

request for information-finds the answer.

? Presents a professional image. Properly attired in a clean, pressed uniform and nametag, in

accordance with franchise and company grooming and uniform policy.

? Communicates with superiors and co-workers about the status of guest rooms, guest requests, and

maintenance issues. Utilizes the daily logbook to coordinate information for all day shifts.

? Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at

all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency

training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting

procedures. Reports all incidents and injuries to the appropriate supervisor.

? Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill

development.

? Completes any other task requested by a supervisor, including training new associates.

? All other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

? Strong knowledge of MS Office applications including Word, Excel, and Outlook.

? Proficiently perform computerized word processing, comprehension, summarizing, and

writing/editing.

? Experience in scheduling guests and activities.

? Demonstrate excellent oral and written communication skills.

? Establish and maintain effective working relationships with co-workers, other company staff, at all

levels, and the general public.

? Must assure confidential handling of all business.

EDUCATION and/or EXPERIENCE

High school diploma preferred but not required.

Job Title: Front Desk Attendant

Property: Hotels Department: Hotel Operations

Reports To: FOM/General Manager FLSA Status: Non-Exempt

Prepared By: HR Date: February 2025

CERTIFICATES, LICENSES, REGISTRATIONS

None Required.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative

of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations ma be made to enable individuals with disabilities to perform the essential

functions.

? Must be able to remain in a stationary position 50% of the time.

? Ability to maneuver heavy boxes.

? Consistent and frequent reaching, modifying, and positioning of objects.

? Frequent filling and data entry processes.

? Handling Objects.

Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". Please be sure to identify PA CareerLink as your referral source.