SUMMARY
Provides guests with excellent customer service while taking reservations, and checking guests in and out in
an accurate/thorough manner. Balances the daily accounting records and completes the necessary
paperwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
? Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk
in guests and reservations using established selling procedures and yield management techniques.
Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides
customer service, including message taking, setting wake up calls, providing directions and other
information as needed. Follows the "stick to the basics policy". Encourages use of the companyoperated
restaurants.
? Follows proper cash and credit card handling procedures. Accurately completes required paperwork
and cash out procedures. Completes a bucket-to-board daily. Communicates information to other
shifts in the daily logbook.
? Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel
equipment, such as fax machines, copiers, and the PMS system are maintained properly and
secured.
? Provides excellent customer service that goes above and beyond the expectations of the hotel
guests. Conducts themselves in a professional, courteous manner at all times. Observes the
company's 10-4 rule. Immediately addresses all guest requests. Never says "no" to a guest
request for information-finds the answer.
? Presents a professional image. Properly attired in a clean, pressed uniform and nametag, in
accordance with franchise and company grooming and uniform policy.
? Communicates with superiors and co-workers about the status of guest rooms, guest requests, and
maintenance issues. Utilizes the daily logbook to coordinate information for all day shifts.
? Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at
all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency
training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting
procedures. Reports all incidents and injuries to the appropriate supervisor.
? Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill
development.
? Completes any other task requested by a supervisor, including training new associates.
? All other duties as assigned.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
? Strong knowledge of MS Office applications including Word, Excel, and Outlook.
? Proficiently perform computerized word processing, comprehension, summarizing, and
writing/editing.
? Experience in scheduling guests and activities.
? Demonstrate excellent oral and written communication skills.
? Establish and maintain effective working relationships with co-workers, other company staff, at all
levels, and the general public.
? Must assure confidential handling of all business.
EDUCATION and/or EXPERIENCE
High school diploma preferred but not required.
Job Title: Front Desk Attendant
Property: Hotels Department: Hotel Operations
Reports To: FOM/General Manager FLSA Status: Non-Exempt
Prepared By: HR Date: February 2025
CERTIFICATES, LICENSES, REGISTRATIONS
None Required.
PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative
of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations ma be made to enable individuals with disabilities to perform the essential
functions.
? Must be able to remain in a stationary position 50% of the time.
? Ability to maneuver heavy boxes.
? Consistent and frequent reaching, modifying, and positioning of objects.
? Frequent filling and data entry processes.
? Handling Objects.
Qualified candidates may apply by clicking, "Apply Now". Next, submit your resume. You may complete a cover letter on the following screen. You must contact the employer via one of the methods listed on the screen after clicking "Apply for this job". Please be sure to identify PA CareerLink as your referral source.