SUMMARY: The Program Officer is responsible for coordinating MENTOR Washington's (MW) core technical assistance program National Mentoring Resource Center (NMRC). The Program Officer will also provide support to the National Quality Mentoring System (NQMS) program, ad MW's direct service programs in collaboration with other staff. The Program Officer is also responsible for other strategic program initiatives such as developing and promoting work related to youth development, equity, career connected mentoring and youth mental health.
PRIMARY DUTIES AND RESPONSIBILITIES:
- National Mentoring Resource Center.
- Manage all aspects of MW's National Mentoring Resource Center coaching and consulting for youth mentoring programs including:
- Manage all technical assistance (NMRC-Technical Assistance requests including database management, creating MOU's (Memorandum of Understanding), collecting work product, managing invoicing, etc.
- Build cadre of coaches and consultants.
- Contact organizations requesting TA to understand their needs and draft objectives/timelines to meet those needs.
- Match and assign projects to TA providers based on their expertise, and availability/ability to meet the requesters' needs/expertise.
- Measure the increase in program quality relating to NMRC work plans.
- Ensure work plans are meeting progress goals
- Track and Report NMRC program changes post-consultation.
- Increase the number of completed NMRC work plans MW facilitates.
- Coordinate with MW communications staff to highlight program accomplishments and recruit additional programs into NMRC.
- Follow up with organizations receiving TA to receive feedback and ensure quality and satisfaction.
- Develop annual NMRC budget and track expenses to revenue.
- Participate in all NMRC training provided by MENTOR and other Affiliates of MENTOR.
- Maintain the online Mentoring Connector, set benchmarks, and perform monthly program audits.
- National Quality Mentoring System.
- Support all aspects of MW's National Quality Mentoring System (NQMS) including:
- Provide supporting resources to and connections between NQMS programs.
- Monitor and communicate with NQMS programs 3 times a year.
- Monitor the NQMS online system: self-assessment, updating assessments, and uploading documents and notes from conversations.
- Support NQMS site reviews (provide materials, meeting minutes, photo/video).
- Secure stories and quotes from NQMS programs.
- Engage every NQMS in NMRC coaching/consulting.
- Link NQMS programs to NRMC coaches/consultants to support components of I&I Plan.
- Coordinate with MW communications staff to highlight enrolled programs and recruit additional programs into NQMS.
- Participate in NQMS training provided by MENTOR and other Affiliates of MENTOR.
- General program support.
- Facilitate workshops and training sessions for program providers for a variety of topics.
- Support the development and implementation of mission centered work such as career connected mentoring, workforce development or other organization initiatives.
- Identify, recommend and support the development and implementation of best practices for mentoring.
- Identify and providing mentoring resources to programs.
- Manage project execution to ensure adherence to budget, scheduling, scope and mentoring practices fidelity.
- Gather mentoring program stories for marketing and fundraising.
- Coordinate data collection, management and analysis (e.g., pre-and post-surveys) for programs.
- Perform programmatic other duties as assigned.