Archived listing. The details below describe a past opening.
CGI is seeking a skilled Sr. Dialer System Engineer/Administrator to join our Contact Center Support team. This role supports the management of a large bank's Mortgage and Lending Campaigns and provides technical support to multiple groups based in the various locations.
The technical system administrator is a key part of the Care Center team, ensuring that dialer systems run efficiently, meet regulatory requirements, and support high‑volume call center operations.
The Sr. Alvaria Dialer Technical System Administrator position is responsible for managing and maintaining the company's enterprise scale dialer, ensuring optimal performance, compliance, and integration with other systems. This role will identify and research data anomalies, partner closely with business leaders to understand day to day operations and assess the impact of upcoming initiatives. Strong collaboration across business and technology teams is critical to success.
Candidates should bring strong analytical and critical thinking skills, effective communication, and experience working within contact center workforce management environments.